Ericca Cole
Tampa,FL
Summary
A proactive and dynamic team leader and motivator who thrives in an environment that celebrates innovation. Possesses impeccable agility and efficiency in organizing, managing, and tracking multiple tasks, responsibilities, and assignments with frequently changing priorities in a fast-paced work environment. A confident and resilient leader who handles administrative requirements with alacrity and excels under pressure. Committed to excellence, this multi-skilled leader effectively communicates the influence of common visions to external stakeholders. Anticipates mission needs and consistently exceeds performance expectations as a strategic thinker. Adept at managing necessary resources, including people, human resource functions, tools, and time, to meet tight deadlines and achieve desired results. Has an excellent track record in implementing and communicating efficient office procedures that streamline processes, meet office requirements, and ensure compliance with all laws and reporting regulations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Executive Legal Manager
Army Reserves Medical Command
08.2022 - Current
- Managed logistics, budget, technical oversight, staff certifications, and day-to-day operations to 13 attorneys, paralegals, and civilian support personnel, servicing over 40,000 clients; coordinated new hires and departures for attorneys and staff.
- Frequently traveled 42 states conducting inspections and training on core systems, processes, and applications; monitored and enforced the headquarters practices, policies, and procedures.
- Provided ongoing performance feedback and managed the annual professional staff performance evaluation, compensation, and bonus processes; took time to mentor junior leader development.
- Spearheaded talent acquisition efforts to attract top talent from diverse backgrounds by leveraging industry knowledge and professional networks.
Instructor and Curricula Developer
The Judge Advocate Legal Center and Law School (TJAGLCS)
04.2019 - 08.2022
- Senior advisor to the Director of Training Developments, directly supervised 15 developers and managed over 27 courses.
- Supervised and developed a comprehensive paralegal training development program using knowledge of the effectiveness of classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops; reached an online and resident population of over 20,000 learners and users per year worldwide.
- Participated in strategic initiative working groups to analyze training needs, resulting in the development of new training programs and modification and improvements to existing programs for the Army’s Judge Advocate Generals Corp.
- Collaborated in an Army-wide working group to develop the Army’s Training Concepts of 2035.
- Collaborated with 22 Army schools to reform the entire Army's digital learning program.
- Liaised with Army University to develop the Army's first virtual learning resource model.
- Planned, developed, and executed the Army's first Paralegal Competence Course and National Security Law Primer Courses in 12 months, 1/3 of the authorized time; hired 4 military staff members, saving the JAG Law School over $550,000 in contractor fees.
- Served on the Department of Defense learning sciences committee, providing key input to identify training needs based on projected production processes, changes, and other factors that improved the Army's learning and education environment.
- Developed and designed innovative training solutions, training manuals, multimedia visual aids, and other educational materials following Bloom's Taxonomy; Keller's ARCS (attention, relevance, confidence, and satisfaction); (ADDIE) Model (analysis, design, development, implementation, and evaluation) and the Adult Learners Concepts.
- Managed $3.5 million in contracts and budgets.
Chief Administrative Officer
Army Reserve Legal Command
04.2016 - 08.2019
- Managed office operation for 67 attorneys; directly supervised nine paralegals.
- Senior Building Manager of four legal offices; oversaw office and facilities maintenance, repairs, and enhancements.
- Managed an office budget of $2.5 million with no losses; Monitored costs and performance to find optimal balance.
- Regional travel coordinator and approver; implemented new defense travel system procedures that saved the organization over $525,000 in high-cost travel funds; identified opportunities to reduce cost and improve operation efficiency.
- Meticulously planned and orchestrated office events, including meetings, family gatherings, holidays, heritage months, and office celebrations, catering to the diverse needs and preferences of a personnel base exceeding 500 individuals.
Instructor
The Judge Advocate Legal Center and Law School
09.2013 - 04.2016
- Certified instructor with over 2500 instructor contact hours; trained and certified over 900 Paralegals.
- Leveraged expertise and experience to integrate real-life vignettes daily, thus creating a rigorous learning domain.
- Translated complex processes into bite-sized steps and chunks; maintained an overall class academic average of 93.7%.
- Contributed to the construction of the Army’s new Paralegal Specialist Training Center, overseeing budget allocation, contractor management, office decoration, and design; additionally, played a key role in integrating the latest learning technology packages and aligning the facility with cutting-edge advancements in education for the year 2025.
Senior Paralegal
The Judge Advocate General Corps
09.2010 - 08.2013
- Provided oversight and office management of four legal offices and a tax center covering 46 states.
- Collected, organized, summarized, and evaluated over 200 records in the discovery process for trial preparation; thrived under minimum guidance, assisting attorneys in 100 complex depositions, hearings, trials, and other similar settings.
- Participated in planning initiatives, layout design, and plan reviews for the military installation tax center.
- Manage time and attendance for professional staff, including PTO, leaves of absence, and employee coverage.
International Law Chief Paralegal
Office of The Staff Judge Advocate
08.2009 - 08.2010
- Managed secret documents and international law cases on three classified computer servers with zero security breaches.
- Monitored, reviewed, and drafted legislation, potential testimony, federal regulations, and policy proposals.
- Participated in the development of international policy initiatives; identified new or alternative ways to improve policies.
- Supervised over 55 personnel in 13 countries regarding international law principles and norms relating to prosecuting human rights violations, international violent crime, and criminal immigration offenses.
Senior Paralegal
Office of The Staff Judge Advocate
12.2006 - 08.2009
- Provided executive-level assistance during three Federal General Court Martials during a shortage of additional attorney support.
- Participated in negotiations concerning international and humanitarian law Issues.
- Fostered positive relationships by traveling to visit influential community leaders, clients, subcontractors, and vendors throughout Kuwait and Iraq.
Trial Defense Paralegal
The Judge Advocate General Corps
12.2005 - 11.2006
- Sole paralegal to four attorneys; provided support in trial preparation, filing, and maintenance for over 150 Judicial cases, 200 nonjudicial cases, and 25 inmate clemency appeal matters.
- Maintained 100% accountability and serviceability of $1.2 Million worth of office inventory with zero incidents.
- Worked across a spectrum of sophisticated legal, business, and strategic issues. Investigated and resolved client complaints.
Information Management Officer
The Judge Advocate General Corps
06.2005 - 12.2005
- Developed tailored solutions to address unique departmental challenges or needs in relation to information management and data storage.
- Collaborated with IT teams to define requirements for new systems implementations or upgrades, ensuring seamless integration with existing infrastructure.
- Facilitated successful project completion by maintaining accurate records and providing timely status updates to stakeholders.
Entry Level Paralegal
The Judge Advocate General Corps
01.2003 - 06.2005
- Adjudicated over 500 military personal property claims.
- Maintained law library, administrative library, and client records, Software technician.
- Drafted Estate Planning Documents, pleadings, discovery documents, motions, deposition summaries, abstracts, correspondence, and legal memorandums under the supervision of an attorney.
Education
Real Estate License -
Premier Real Estate School
Tampa, FLMaster of Arts - Law
Regent University School of Law
01.2021
Bachelor - Political Science and Advanced Paralegal Studies
University of Providence
Great Fall, Montana01.2014
Certifications -
Professional
01-2014
Skills
- Interpersonal skills
- Operations management
- Executive support
- Customer-oriented
- Problem resolution
- Income generation
- Budget administration
- Stakeholder management
- Human resources
Accomplishments
USA Presidents Volunteer Service Award from Former President Barrack Obama: Bronze Award (2014) and Silver Award (2015)
Certification
- Instructional and Curriculum Design Basic Certification, 2019
- Master Resilience Certification, Penn State University, 2016
- Intermediate Facilitation Instructor Certification, 2015
- Systems Approach to Training and Developer Certification, 2015
- Test Constructor Certification, 2015
- Equal Opportunity Leaders Certification, 2011
- Basic Instructor Certification, 2013
- Sexual Harassment/Assault Response and Prevention Certification, 2014
Personal Information
Title: Executive Paralegal
Notableaccomplishments
- USA Presidents Volunteer Service Award, Former President Barrack Obama, Bronze Award, 2014
- USA Presidents Volunteer Service Award, Former President Barrack Obama, Silver Award, 2015
Timeline
Executive Legal Manager
Army Reserves Medical Command
08.2022 - Current
Instructor and Curricula Developer
The Judge Advocate Legal Center and Law School (TJAGLCS)
04.2019 - 08.2022
Chief Administrative Officer
Army Reserve Legal Command
04.2016 - 08.2019
Instructor
The Judge Advocate Legal Center and Law School
09.2013 - 04.2016
Senior Paralegal
The Judge Advocate General Corps
09.2010 - 08.2013
International Law Chief Paralegal
Office of The Staff Judge Advocate
08.2009 - 08.2010
Senior Paralegal
Office of The Staff Judge Advocate
12.2006 - 08.2009
Trial Defense Paralegal
The Judge Advocate General Corps
12.2005 - 11.2006
Information Management Officer
The Judge Advocate General Corps
06.2005 - 12.2005
Entry Level Paralegal
The Judge Advocate General Corps
01.2003 - 06.2005
Master of Arts - Law
Regent University School of Law
Bachelor - Political Science and Advanced Paralegal Studies
University of Providence
Real Estate License -
Premier Real Estate School
Certifications -
Professional
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