Ericca Hedrick

Managed daily operations of high-volume online auction business with five to ten sales weekly.

Conducted client consultations and secured sales agreements efficiently.

Coordinated catalogers for effective inventory processing and scheduling.

Handled communications between clients and catalogers, resolving conflicts promptly.

Created and managed advertisements across four platforms to enhance sale visibility.

Oversaw weekly shipping of 60 to 100 packages, ensuring accuracy and timeliness.

Maintained strong relationships with multiple clients, delivering tailored service.

Delivered excellent customer service by resolving disputes with mutually agreeable solutions.

Communicated effectively via email and phone to enhance customer satisfaction.

Managed all warehouse activities, including overflow sales, ensuring operational efficiency.

Established comprehensive guidelines for warehouse operations to optimize workflow.

Organized warehouse layout to facilitate ease of pick-up and sales processes.

Verified payment accuracy on invoices to ensure timely processing.

Insured on-time deliveries by monitoring shipping schedules and logistics.

Oversaw all customer pickup activities, managing employees to address issues promptly.

Managed patient schedules and ensured attendance at all appointments.

Performed light housekeeping and prepared meals to maintain hygienic environments.

Provided compassionate care and support to enhance patient well-being.

Groomed and bathed patients regularly to promote personal hygiene.

Assisted with daily living activities to foster independence in patients.

Facilitated clothing and accessories sales through exceptional customer service.

Processed cash and credit card transactions efficiently.

Managed order changes and completed bank deposits accurately.

Conducted recruitment for new employees to enhance team performance.

Administered Buckle card program to increase customer engagement.

Developed customer promotions to boost retention and loyalty.

Led leadership program initiatives to cultivate employee growth.