ERICCA STATON
Summary
Accomplished Paralegal Specialist/Leader and Manager with 15+ years' experience driving large-scale talent initiatives for government and legal organizations. Specialized expertise in high-volume recruitment, labor relations, and compliance-focused workforce development. Proven ability to align human capital strategy with organizational mission.
Overview
18
18
years of professional experience
Work History
Paralegal Specialist
Social Security Administration
Falls Church, VA
10.2007 - 07.2015
- Managed daily operations for the office of assigned Administrative Law Judges (ALJs) during the Social Security Administration hearing process
- Reviewed entire claimant case file for hearing readiness; Developed medical evidence needed to conduct disability hearings
- Scheduled hearing reporter, vocational experts, medical experts, and anyone else that should be present at the hearing or in review of the case file
- Developed and wrote Favorable Decisions for the review and approval of assigned ALJ
- Developed processes to streamline the national hearing process, implementing policies and procedures as directed by Senior Executive Staff
- Supported mass hiring initiatives for the 2007 rollout of the National Hearing Center (NHC), managing record-keeping processes for HR/personnel concerns
- Built relationships with stakeholders, bar associations, labor unions, and recruiters to identify top candidates for ALJ and Attorney Advisor positions
- Developed and implemented training modules for staff, fostering a collaborative and informed work environment
- Advocated for claimants, resolving conflicts and ensuring their rights were upheld during hearings
- Analyzed complex policies and regulations, translating them into actionable strategies for case management
Union Steward
American Federation of Government Employees (AFGE)
Woodlawn, MD
03.2011 - 07.2015
- Served as a liaison between federal employee members and management, fostering positive labor relations and resolving conflicts
- Researched, analyzed, and applied policies and procedures from the Code of Federal Regulations (5 CFR) to address operational issues
- Specialized in Time and Attendance policies, achieving a 98% satisfaction score in the 2008 SSA ODAR National Time and Attendance Audit
- Advocated for bargaining unit employees, ensuring compliance with federal regulations and fair treatment
- Collaborated with management to implement best practices and improve workforce satisfaction
- Developed employee surveys and polls in preparation for employee reviews
- Assisted employees with the Workers' Compensation process and procedures, as needed
Senior On-Site Services Representative
Cadwalader, Wickersham, and Taft
Charlotte, NC
10.2003 - 04.2005
- Serving as the 1st point of contact for the firm: Providing a professional and welcoming environment for all clients, visitors, venders, and managing partners
- Managed and supervised incoming 2nd shift employees
- Managed reception area during evening hours; closed out the switchboard
- Managed client relationships, ensuring satisfaction through effective communication and problem-solving
- Coordinated with attorneys and staff to organize meetings and events, ensuring seamless execution
Office Manager (Sales)
IKON Office Solutions
Baltimore, MD
01.2000 - 10.2003
- Developed and executed outreach initiatives to boost client engagement and satisfaction
- Monitored and maintained P & L Reports and met with operation and sales management on a weekly basis to keep management abreast with variances in sales and operation expenditures in preparation of month end process of accounts
- Developed and managed collections system for the location to combat outstanding balances
- Managed accounts receivable and collections, maintaining strong relationships with clients
Senior Medical Secretary to Executive Coordinator
GBMC-GBMA Department of Internal Medicine
Towson, MD
01.1998 - 04.2000
- Developed and maintained comprehensive schedules for the GBMA Residency Program directors and three assigned physicians within the Internal Medicine Practice, ensuring optimal time management and workflow efficiency
- Analyzed medical records to determine administrative support required for patient appointments, ensuring all necessary documentation and resources were prepared in advance
- Facilitated patient care by calling in prescriptions, scheduling laboratory tests and diagnostic imaging, and coordinating referrals to specialists
- Contacted specialists' offices to schedule appointments and ensured the timely transfer of relevant medical records
- Notified physicians of deaths of patients assigned to their roster, providing compassionate and timely communication during sensitive situations
- Managed all administrative aspects of the Internal Medicine Practice, including maintaining patient records, handling correspondence, and ensuring compliance with confidentiality regulations (e.g., HIPAA)
- Organized and coordinated meetings, conferences, and educational events for the Residency Program and Internal Medicine Practice, ensuring seamless execution and stakeholder satisfaction
- Acted as a primary point of contact between physicians, patients, and external stakeholders, fostering positive relationships and ensuring clear communication
- Developed and Managed then streamlined administrative workflows to enhance efficiency, including implementing new scheduling systems and record-keeping processes
- Trained and supervised junior staff members, promoting a collaborative and informed work environment
- Maintained patient records and correspondence, ensuring accuracy and confidentiality
Education
No Degree -
No Degree - Undeclared
Baltimore City Community College
Baltimore, MDSkills
- Clinical Terminology Proficiency
- Social Media Management
- Expertise in Managing Content Systems
- Proficient in Data Analytics Tools
- Proficient in Microsoft Office
- Effective Communication
- Flexible Problem-Solving
- Strategic Problem-Solving
- Cross-Functional Collaboration
- Effective Time Allocation
- Innovative Problem Solving
- Legal Policy Assessment
- Strategic Arbitration Planning
- Analytical Problem Solving
- Targeted Legal Research Strategies
- Cross-Functional Teamwork
- Labor Relations Management
- Contract Analysis
Accomplishments
- Social Security Administration's-National Hearing Center (NHC) Workforce Expansion
- Directed full-cycle recruitment for 23-site national rollout, delivering 500+ hires (including 85 Administrative Law Judges) within 6-month timeframe
- Engineered compliant digital record-keeping system that reduced personnel document processing time by 78%
- Strategic Talent Pipeline Development
- Forged partnerships with American Bar Association and 3 national labor unions, decreasing time-to-fill for specialized attorney roles by 40%
- Implemented diversity hiring initiative that increased minority ALJ appointments by 32%
- Organizational Development Leadership
- Created 12 competency-based training modules adopted enterprise-wide, reducing new hire ramp time by 3 weeks
- Mentored and trained 19 staff on compliance protocols, achieving zero audit findings during OFCCP review
Timeline
Union Steward
American Federation of Government Employees (AFGE)
03.2011 - 07.2015
Paralegal Specialist
Social Security Administration
10.2007 - 07.2015
Senior On-Site Services Representative
Cadwalader, Wickersham, and Taft
10.2003 - 04.2005
Office Manager (Sales)
IKON Office Solutions
01.2000 - 10.2003
Senior Medical Secretary to Executive Coordinator
GBMC-GBMA Department of Internal Medicine
01.1998 - 04.2000
No Degree -
No Degree - Undeclared
Baltimore City Community College