ERICCA STATON
Summary
Accomplished Paralegal Specialist/Leader and Manager with 15+ years' experience driving large-scale talent initiatives for government and legal organizations. Specialized expertise in high-volume recruitment, labor relations, and compliance-focused workforce development. Proven ability to align human capital strategy with organizational mission.
Overview
18
18
years of professional experience
Work History
Paralegal Specialist
Social Security Administration
10.2007 - 07.2015
- Managed daily operations for the office of assigned Administrative Law Judges (ALJs) during the Social Security Administration hearing process
- Reviewed entire claimant case file for hearing readiness; Developed medical evidence needed to conduct disability hearings
- Scheduled hearing reporter, vocational experts, medical experts, and anyone else that should be present at the hearing or in review of the case file
- Developed and wrote Favorable Decisions for the review and approval of assigned ALJ
- Developed processes to streamline the national hearing process, implementing policies and procedures as directed by Senior Executive Staff
- Supported mass hiring initiatives for the 2007 rollout of the National Hearing Center (NHC), managing record-keeping processes for HR/personnel concerns
- Built relationships with stakeholders, bar associations, labor unions, and recruiters to identify top candidates for ALJ and Attorney Advisor positions
- Developed and implemented training modules for staff, fostering a collaborative and informed work environment
- Advocated for claimants, resolving conflicts and ensuring their rights were upheld during hearings
- Analyzed complex policies and regulations, translating them into actionable strategies for case management
Union Steward
American Federation of Government Employees (AFGE)
03.2011 - 07.2015
- Served as a liaison between federal employee members and management, fostering positive labor relations and resolving conflicts
- Researched, analyzed, and applied policies and procedures from the Code of Federal Regulations (5 CFR) to address operational issues
- Specialized in Time and Attendance policies, achieving a 98% satisfaction score in the 2008 SSA ODAR National Time and Attendance Audit
- Advocated for bargaining unit employees, ensuring compliance with federal regulations and fair treatment
- Collaborated with management to implement best practices and improve workforce satisfaction
- Developed employee surveys and polls in preparation for employee reviews
- Assisted employees with the Workers' Compensation process and procedures, as needed
Senior On-Site Services Representative
Cadwalader, Wickersham, and Taft
10.2003 - 04.2005
- Serving as the 1st point of contact for the firm: Providing a professional and welcoming environment for all clients, visitors, venders, and managing partners
- Managed and supervised incoming 2nd shift employees
- Managed reception area during evening hours; closed out the switchboard
- Managed client relationships, ensuring satisfaction through effective communication and problem-solving
- Coordinated with attorneys and staff to organize meetings and events, ensuring seamless execution
Office Manager (Sales)
IKON Office Solutions
01.2000 - 10.2003
- Developed and executed outreach initiatives to boost client engagement and satisfaction
- Monitored and maintained P & L Reports and met with operation and sales management on a weekly basis to keep management abreast with variances in sales and operation expenditures in preparation of month end process of accounts
- Developed and managed collections system for the location to combat outstanding balances
- Managed accounts receivable and collections, maintaining strong relationships with clients
Senior Medical Secretary to Executive Coordinator
GBMC-GBMA Department of Internal Medicine
01.1998 - 04.2000
- Developed and maintained comprehensive schedules for the GBMA Residency Program directors and three assigned physicians within the Internal Medicine Practice, ensuring optimal time management and workflow efficiency
- Analyzed medical records to determine administrative support required for patient appointments, ensuring all necessary documentation and resources were prepared in advance
- Facilitated patient care by calling in prescriptions, scheduling laboratory tests and diagnostic imaging, and coordinating referrals to specialists
- Contacted specialists' offices to schedule appointments and ensured the timely transfer of relevant medical records
- Notified physicians of deaths of patients assigned to their roster, providing compassionate and timely communication during sensitive situations
- Managed all administrative aspects of the Internal Medicine Practice, including maintaining patient records, handling correspondence, and ensuring compliance with confidentiality regulations (e.g., HIPAA)
- Organized and coordinated meetings, conferences, and educational events for the Residency Program and Internal Medicine Practice, ensuring seamless execution and stakeholder satisfaction
- Acted as a primary point of contact between physicians, patients, and external stakeholders, fostering positive relationships and ensuring clear communication
- Developed and Managed then streamlined administrative workflows to enhance efficiency, including implementing new scheduling systems and record-keeping processes
- Trained and supervised junior staff members, promoting a collaborative and informed work environment
- Maintained patient records and correspondence, ensuring accuracy and confidentiality
Education
No Degree -
No Degree - Undeclared
Baltimore City Community College
Baltimore, MDSkills
- Clinical Terminology Proficiency
- Social Media Management
- Expertise in Managing Content Systems
- Proficient in Data Analytics Tools
- Proficient in Microsoft Office
- Effective Communication
- Flexible Problem-Solving
- Strategic Problem-Solving
- Cross-Functional Collaboration
- Effective Time Allocation
- Innovative Problem Solving
- Legal Policy Assessment
- Strategic Arbitration Planning
- Analytical Problem Solving
- Targeted Legal Research Strategies
- Cross-Functional Teamwork
- Labor Relations Management
- Contract Analysis
Accomplishments
- Social Security Administration's-National Hearing Center (NHC) Workforce Expansion
- Directed full-cycle recruitment for 23-site national rollout, delivering 500+ hires (including 85 Administrative Law Judges) within 6-month timeframe
- Engineered compliant digital record-keeping system that reduced personnel document processing time by 78%
- Strategic Talent Pipeline Development
- Forged partnerships with American Bar Association and 3 national labor unions, decreasing time-to-fill for specialized attorney roles by 40%
- Implemented diversity hiring initiative that increased minority ALJ appointments by 32%
- Organizational Development Leadership
- Created 12 competency-based training modules adopted enterprise-wide, reducing new hire ramp time by 3 weeks
- Mentored and trained 19 staff on compliance protocols, achieving zero audit findings during OFCCP review
Timeline
Union Steward
American Federation of Government Employees (AFGE)
03.2011 - 07.2015
Paralegal Specialist
Social Security Administration
10.2007 - 07.2015
Senior On-Site Services Representative
Cadwalader, Wickersham, and Taft
10.2003 - 04.2005
Office Manager (Sales)
IKON Office Solutions
01.2000 - 10.2003
Senior Medical Secretary to Executive Coordinator
GBMC-GBMA Department of Internal Medicine
01.1998 - 04.2000
No Degree -
No Degree - Undeclared
Baltimore City Community College
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