Ericca Sterling
Mobile,AL
Summary
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Patient Care Associate & Referral Specialist
USA Health
09.2023 - Current
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
Patient Access Representative
R1RCM
04.2019 - 08.2023
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Promoted a culture of safety within the access care setting through strict adherence to established protocols, as well as regular participation in safety training sessions.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Office Administrator
Express Employment Professionals
03.2016 - 04.2019
- Coordinated discharge planning efforts with other members of the healthcare team, providing resources for continued success postdischarge.
- Assessed patient progress and reported changes to supervising physician.
- Maintained detailed records of patient progress, facilitating effective communication among healthcare team members.
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
Education
Medical Assistant Certification - Medical Assistant
Virginia College
Mobile12-2017
GED - General Education Development
Bishop State Community College
Mobile09-2012
Skills
- Care Plan Management
- Database coordination
- Multitasking ability
- Insurance Verification
- Data entry proficiency
- Pre-authorizations
- Medical terminology knowledge
- Time Management
- Office Administration
- Administrative Support
Timeline
Patient Care Associate & Referral Specialist
USA Health
09.2023 - Current
Patient Access Representative
R1RCM
04.2019 - 08.2023
Office Administrator
Express Employment Professionals
03.2016 - 04.2019
Medical Assistant Certification - Medical Assistant
Virginia College
GED - General Education Development
Bishop State Community College
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