Eric Christian Boland
Amarillo,TX
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Database Administrator
Boys Ranch
10.2015 - Current
- Company Overview: Founded by Cal Farley
- Official member of the Fundraising and Development leadership team for 1.5 years.
- Manage administration of desktop and cloud donor database CRM and all integrated websites, plugins, APIs, etc.
- SME in support of direct marketing, mail/gift processing, marcomms, major giving, planned giving, donor engagement, and mail production operations.
- Development, composition, and ongoing maintenance of standard operating procedures.
- Data query, import/export, data processing, manipulation, and collation for data file development, reporting, etc.
- SME and facilitation of software and business process new hire and existing associate training.
- Most recently, I have also been transitioning into email marketing and online donation form design.
- Notable projects include the following:
- 2020: Project manager for migration of desktop donor database CRM to cloud.
- 2018: Project lead for transfer internal gift processing unit to Merkle Response Management Group.
- 2018: Research, discovery, and implementation of Omatic ImportOmatic import software.
- 2015: Research, discovery, and implementation of Blackbaud Luminate Online marcomms and online giving cloud-based platform, including integration with donor database CRM.
- Founded by Cal Farley
Database Marketing Specialist
Boys Ranch
10.2008 - 10.2015
- Company Overview: Founded by Cal Farley
- Daily electronic processing of donor remittance received via direct mail and online giving platforms.
- Composition and maintenance of direct marketing and user standard operating procedures (SOP's).
- CRM data hygiene via both data entry and global change processing (i.e., add, change, delete, etc.).
- Development of periodic data files and reporting in support of fundraising and development business activities, including for the call center, incremental data files to vendors, internal reporting, etc.
- Periodic user change audit.
- Founded by Cal Farley
Performance Improvement Analyst
Nationwide Insurance P&C
01.2007 - 10.2008
- Company Overview: Call Center
- Liaison on behalf of Amarillo and San Antonio, TX personal lines property & casualty insurance service centers.
- Consultant to quality assurance database software development team concerning database enhancements.
- Notable projects include the following:
- 2007-2008: Project to review and update 117 auto, property, billing, and accounting standard operating procedures to eliminate procedural and communication silos.
- 2007-2008: Contributor monthly quality assurance corporate executive summary, including targeted adverse selection, bell curve analysis, and other ad hoc reporting.
- 2007-2008: Lead contributor for performance improvement analyst/specialist alignment project, including development and design of standardized reporting and partnership project that proactively analyzed best practices, environmental impacts, technology impacts, training, etc. that impacted service center performance metrics.
- 2007-2008: Sole author of performance improvement analyst/specialist reporting guidelines.
- 2007-2008: Served as direct assistant to quality, training, and performance improvement vice-president in support of global project initiatives and reporting on behalf of 10 service center locations.
- Call Center
Senior Administrative Assistant
Nationwide Insurance P&C
05.2005 - 01.2007
- Company Overview: Call Center
- Administrative and logistical support of Manager and 18 Training and Quality professionals.
- Management of training schedule, communications, travel/expense management, supply inventory, training logistics, procurement, printing, etc.
- Special functions included assisting with prospective candidate panel interviews, serving as manager surrogate, assisting with team performance review administration, etc.
- Call Center
Health, Life, Accident, HMO Insurance Representative
Gower and Company
05.2003 - 05.2005
- Developed comparative small group (25 employees or fewer) health, life, and supplemental insurance proposals.
- Research and discovery, comparative analysis, proposal development, and document administration.
- Other administrative office duties, such letter transcription, filing, making copies, preparing proposal binders, etc.
Quality Assurance Coordinator
Nationwide Insurance P&C
02.2002 - 05.2003
- Company Overview: Call Center
- Evaluated agent performance relating to phone etiquette, system navigation, product knowledge, selling skills, and overall call handling in accordance with quality technical and soft skill guidelines.
- Consistently maintained between 2% to 3% peer calibration.
- Coordinated scheduling, facilitation, and attendance at multi-regional calibration meetings.
- Diplomatically administered call center associate dispute resolution process.
- Consulted management relating to process/workflow improvement.
- Call Center
Technical Clerk/Training Coordinator
Nationwide Insurance P&C
12.2000 - 02.2002
- Company Overview: Call Center
- Administrative and logistical support of Manager and team of 6 training instructors.
- Training liaison to internal and external stakeholders.
- Management of training supplies, procurement, printing, training room logistics, desktop PC testing, login credential administration, training schedule development, and stakeholder communication.
- Facilitated cross-center quality assurance calibration meetings.
- Served as Interim Communications Coordinator for a 3-month project.
- Served as SPOC and coordinator for a corporate special messaging project, including coordination, scheduling, and attendance reporting.
- Call Center
Internet Team Technical Processor
Nationwide Insurance P&C
09.1999 - 12.2000
- Company Overview: Call Center
- Data review and processing for the purpose of qualification, rating, insurance quotation development.
- Facilitation of team meetings.
- Research, development, composition, and collation of business standard operating procedures.
- Special projects, including software enhancement testing, associate training, and collation of training manuals.
- Call Center
Personal Lines Auto Sales Agent
Nationwide Insurance P&C
09.1998 - 09.1999
- Company Overview: Call Center
- Interviewing with probing questions for the purpose of qualification, rating, insurance quotation development.
- Application of corporate guidelines, underwriting insurability standards, and other business rules.
- Bound auto insurance policy coverage, processed initial down payments, and set up payment plans.
- Call Center
Software Developer Intern
Prosper IT Consulting
12.2021
- Company Overview: Remote
- Skills set: Python, Django, C#, .NET, HTML, CSS, JavaScript, SQL, Azure DevOps, Agile, Scrum.
- C# Project: Contributed to enhancing a CMS for a theater acting company. The application managed data for theater production, cast members, and other information. Product outcome was geared towards non-technical users, therefore the project emphasized a user-friendly interface. Application was based on MVC principles and CRUD functionality.
- Python Project: Created a web application that allowed users to read and write reviews on inline speed skates using Python and Django. Incorporated a RESTful API that connected with a server. Integrated a database using SQLite3.
- Remote
Education
Certificate in Software Development - Full-stack software developer program
The Tech Academy
12.2021
Undergraduate Studies - Business Administration
Amarillo College
12.2007
High School Diploma -
Randall High School
05.1992
Skills
- MS Office 365
- Goal-Oriented
- Self-Starter
- Skilled Communicator
- Project Lead
- CRM Database Administrator
- Technical Research, User Support, and Case Resolution
- CRM Migration Project Lead
- CRM Software Implementation
- Blackbaud Raisers's Edge NXT (RENXT)
- Blackbaud Luminate Online (LO)
- Blackbaud Merchant Services (BBMS)
- Omatic ImportOmatic, MergeOmatic
- Zeidman Development Audit Trail
- Beginner in Amazon Web Services (AWS)
- Beginner in Software Development Life Cycle (SDLC)
- Beginner in Agile
- Beginner in Scrum
- Beginner's Knowledge in Software Development
- Beginner in HTML, CSS, JavaScript
- Beginner in C#, Python, Tkinter
- Beginner in ASPNET, Django
- Beginner in JQuery, Bootstrap
- Beginner in Markup Syntax, Razor Syntax
- Beginner in MS SQL Server, MySQL, SQLite, SQL
- Beginner Visual Studio, PyCharm
- Beginner in Git, GitHub
- Quality Assurance
- Analytical
- Training, Training Logistictics
- Technical Writing, SOPs Management
References
References available upon request.
Timeline
Software Developer Intern
Prosper IT Consulting
12.2021
Database Administrator
Boys Ranch
10.2015 - Current
Database Marketing Specialist
Boys Ranch
10.2008 - 10.2015
Performance Improvement Analyst
Nationwide Insurance P&C
01.2007 - 10.2008
Senior Administrative Assistant
Nationwide Insurance P&C
05.2005 - 01.2007
Health, Life, Accident, HMO Insurance Representative
Gower and Company
05.2003 - 05.2005
Quality Assurance Coordinator
Nationwide Insurance P&C
02.2002 - 05.2003
Technical Clerk/Training Coordinator
Nationwide Insurance P&C
12.2000 - 02.2002
Internet Team Technical Processor
Nationwide Insurance P&C
09.1999 - 12.2000
Personal Lines Auto Sales Agent
Nationwide Insurance P&C
09.1998 - 09.1999
Certificate in Software Development - Full-stack software developer program
The Tech Academy
Undergraduate Studies - Business Administration
Amarillo College
High School Diploma -
Randall High School
Similar Profiles
Kelli BoydstunKelli Boydstun
School Counselor at Cal Farley's Boys RanchSchool Counselor at Cal Farley's Boys Ranch
Jessie PeytonJessie Peyton
HOUSE PARENT at CAL FARLEY'S BOYS RANCHHOUSE PARENT at CAL FARLEY'S BOYS RANCH
Katherine RandallKatherine Randall
Youth Development Professional at Rawhide Boys RanchYouth Development Professional at Rawhide Boys Ranch
Alillery AcostaAlillery Acosta
Physics Tutor at WTAMU Department of Physics and ChemistryPhysics Tutor at WTAMU Department of Physics and Chemistry
Brianna N. JimenezBrianna N. Jimenez
Strength and Conditioning Intern at West Texas A&M UniversityStrength and Conditioning Intern at West Texas A&M University