Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
Generic

ERIC C. SMITH

Owings Mills,MD

Summary

Strategic and purposeful leader with a bachelor's degree in management information systems and a comprehensive background in information technology, security planning, and daily operations management. Recognized for exceptional communication skills, forward-thinking mindset, and proven ability to lead cross-functional teams. Seeking a position to leverage expertise in Information Technology and drive transformative initiatives that maximize efficiency, mitigate risks, and propel organizational success. Committed to continuous professional development and making a substantial impact on the growth and innovation of the company.

Overview

7
7
years of professional experience

Work History

INFORMATION TECHNOLOGY SPECIALIST /Advanced Repair Agent

Best Buy
04.2021 - Current
    • Utilize comprehensive knowledge of management information systems to optimize organizational processes, streamline workflows, and enhance overall efficiency
    • Implement strategic IT solutions and technologies to improve data management, security, and system performance, ensuring seamless integration across departments
    • Conduct in-depth analysis of business requirements and user needs to develop innovative software applications and systems, effectively bridging gap between technology and business objectives
    • Collaborate with cross-functional teams to design and implement effective data governance strategies, ensuring data accuracy, integrity, and compliance with industry regulations
    • Lead planning and execution of IT projects, overseeing project lifecycles, resource allocation, and budget management to deliver high-quality solutions within established timelines and budget constraints
    • Provide expert guidance and support to end-users, addressing technical issues, troubleshooting system malfunctions, and delivering comprehensive training to maximize user adoption and proficiency
    • Conduct regular system audits and implement robust security measures to safeguard sensitive data, minimize cybersecurity risks, and ensure compliance with industry standards
    • Stay abreast of emerging trends and advancements in technology, leveraging knowledge to proactively identify opportunities for process improvement and recommend innovative IT solutions to drive business growth
    • Arrange maintenance sessions to discover and mend inefficiencies
    • Perform regular upgrades to update systems and improve operations
    • Assemble, maintain, and repair system hardware
    • Investigate and correct problems with printers, copiers, and other peripheral devices
    • Respond to support requests from end users and patiently walked individuals through basic troubleshooting tasks
    • Answer and triage requests for assistance to provide top-notch support
    • Explain technical information in clear terms to non-technical individuals to promote better understanding.

INFORMATION TECHNOLOGIST SUPPORT Agent, Geek Squad

Best Buy
09.2020 - 04.2021
  • Delivered exceptional customer service by providing technical support and assistance to customers, resolving issues related to electronics, gadgets, and home appliances with focus on maximizing customer satisfaction
  • Conducted thorough diagnostics and troubleshooting to identify and resolve hardware and software problems, offering tailored solutions and recommendations to meet customers' needs
  • Utilized strong product knowledge and technical expertise to guide customers in selecting the right electronic devices and accessories, ensuring a seamless and personalized shopping experience
  • Collaborated with Geek Squad team to schedule and coordinate appointments for in-home services, installations, and repairs, ensuring timely and efficient service delivery
  • Educated customers on product features, functionalities, and best practices to optimize their use of technology, providing step-by-step instructions and demonstrations when needed
  • Maintained accurate records of customer interactions, service requests, and resolutions in internal system, ensuring all information was documented and easily accessible for future reference and follow-up
  • Proactively identified opportunities for upselling and cross-selling additional services and protection plans to customers, contributing to revenue growth and maximizing customer value
  • Assisted in managing inventory, performing stock checks, and processing returns or exchanges, ensuring accurate inventory levels and smooth operations within the Geek Squad department.

Technologist / Inventory Specialist

Best Buy
06.2017 - 09.2020
  • Oversaw inventory management processes, including receiving, inspecting, and organizing merchandise shipments to maintain accurate inventory levels and minimize stock discrepancies
  • Conducted regular inventory audits to ensure data accuracy and identify any discrepancies between physical stock and system records, taking appropriate actions to reconcile discrepancies and maintain inventory integrity
  • Utilized inventory management software and systems to track and monitor product movement, availability, and replenishment needs, ensuring optimal stock levels to meet customer demand and minimize stockouts
  • Collaborated with cross-functional teams, such as purchasing, sales, and warehouse, to forecast inventory needs based on sales trends, promotions, and upcoming product launches, ensuring timely and accurate replenishment
  • Implemented and maintained efficient inventory control procedures, including proper labeling, tagging, and storage of products, to facilitate easy retrieval and minimize product damage or loss
  • Provided detailed reports and analysis on inventory levels, turnover, and obsolete stock, contributing to data-driven decision-making, and identifying opportunities for cost savings and process improvements
  • Assisted customers and sales associates with inventory inquiries, product availability, and locating specific items, providing exceptional customer service, and ensuring a positive shopping experience
  • Stayed updated on industry trends, new product releases, and market demands to anticipate inventory needs and make recommendations for optimizing product assortment and inventory allocation.

Education

Bachelor of Science - Management Information Systems

Coppin State University
Baltimore, MD
12.2020

Skills

  • Help Desk Operations
  • Hardware Diagnostics
  • Software Repair
  • Ethernet and Firewall Proficient
  • Component Replacements
  • Troubleshooting Mastery
  • Application Security
  • Call Center Technical Support
  • Database Management
  • Systems Integration
  • Project Management
  • Analytical Thinker
  • Hardware and software installation
  • Information Systems Analysis and Design
  • Superior Customer Service
  • Certified in Apple and Samsung phone system repairs

Timeline

INFORMATION TECHNOLOGY SPECIALIST /Advanced Repair Agent

Best Buy
04.2021 - Current

INFORMATION TECHNOLOGIST SUPPORT Agent, Geek Squad

Best Buy
09.2020 - 04.2021

Technologist / Inventory Specialist

Best Buy
06.2017 - 09.2020

Bachelor of Science - Management Information Systems

Coppin State University

Accomplishments

  • Top Utilization Performer, October 2023

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ERIC C. SMITH