Eric D. Black
Dallas,TX
Summary
A results-driven management professional with over 20 years of management. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
17
17
years of professional experience
Work History
Remote Operations Specialist
Staples
04.2021 - 01.2024
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Front Line Manager
Genpact
09.2016 - 02.2021
- As the manager of a team of social media content reviewers, daily operational objectives were met by promoting policy regulations, identifying procedure irregularities and providing outstanding customer service
- Championed employee engagement initiatives aimed at boosting morale, job satisfaction, retention rates among frontline workers.
- Mentored new hires, providing guidance and resources to help them acclimate quickly to their roles.
- Contributed to long-term strategic planning endeavors by providing input on projections, resource allocation plans, and departmental growth opportunities.
- Collaborated with other department managers to achieve cross-functional goals and improve overall company performance.
General Manager of Operations
Tucker Management
02.2007 - 08.2016
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Championed change management initiatives to facilitate seamless transitions during organizational restructuring or process improvements.
- Established standard operating procedures that enhanced employee performance.
Education
Master of Science - Business Management
Southern University And A & M College
Baton Rouge, LA05.1998
Kimball HS
Dallas, TX01.1994
Skills
- Documentation Management
- Expert Problem Solving
- Management collaboration
- Root Cause Analysis
- Idea Development and Brainstorming
- Logistics Coordination
- Project Management
- Ability to work remotely
- Multi-Unit Operations Management
- Policy/Program Development
- Microsoft Office Expertise
- Business Operations Knowledge
- Motivational Leader
- Leadership Development Experience
Websites
Timeline
Remote Operations Specialist
Staples
04.2021 - 01.2024
Front Line Manager
Genpact
09.2016 - 02.2021
General Manager of Operations
Tucker Management
02.2007 - 08.2016
Master of Science - Business Management
Southern University And A & M College
Kimball HS
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