Eric D Franklin
Frisco,TX
Summary
Licensed Social Worker with extensive experience in case management services at the Sam Rayburn VA Memorial Center. Skilled in conducting psychosocial assessments, crisis intervention, and client advocacy. Proven track record of securing housing for homeless veterans through strategic community collaboration. Compassionate Senior Social Worker known for high productivity and efficient task completion. Possess specialized skills in case management, crisis intervention, and community outreach—Excel at communication, empathy, and problem-solving to support clients effectively. Draw on resilience and adaptability to navigate complex social systems and advocate for client needs.
Overview
33
33
years of professional experience
1
1
Certification
Work History
HUD/VASH Senior Social Worker
Sam Rayburn VA Memorial Center
Bonham, Texas
11.2015 - Current
- Provide case management services for homeless Veterans and assisting them
- Obtain and maintain permanent housing
- Collaborates with local public Housing authority by referring homeless Veterans to receive a section eight Housing voucher for the purpose of obtaining permanent supportive housing
- Collaborates and network with community partners and organizations in the Area for the purpose of having resources to refer Veterans to within the Community in which they reside
- Provides outreach work by connecting with Different area agencies on behalf of Veterans and their families
- Attends Weekly and monthly HUD/VASH meetings to discuss various cases and Program updates
- Participated in the local area VA stand down event for Veterans
- VA Liaison to area agencies in regards to VA resources
- Assisted Community agencies in organizing for the annual national PIT (Point in time) Count
- Provides housing screenings to help Veterans in indicating what VA and non-VA housing resources that they are eligible for
- Conducts and Facilitates weekly VA housing class educating and informing homeless Veterans about various VA and Non-VA Housing Programs available
HCHV (Health Care for Homeless Veterans) Emergency Housing Liaison
North Texas VA Health Care System
Dallas, Texas
06.2014 - 11.2015
- Hospital Liaison for the Dallas VA Medical Center and responsible for interviewing, assessing, and evaluating homeless Veterans to determine their eligibility to the Emergency Housing or Contract Residential Programs
- Completed documentation which includes individual person centered treatment plans, psychosocial assessments, program admission, outreach, and discharge progress notes, clinical reminders, on each Veteran in both Programs
- Completes monthly statistical reports and documents findings on spreadsheets
- Submits monthly National and local reports regarding the Veteran's length of stay and discharge outcome for both the Emergency Housing and Contract Residential Programs
- Completes Homes (Homeless Operations Monitoring Evaluation System) reports and submits the aforementioned reports on each Veteran in both Programs to the Northeast Program Evaluation Center (NEPEC) which is responsible for monitoring Mental Health Care Services and status of Veterans admitted and discharged to VA Housing Programs
- Responsible for completing Universal Screening on Veterans to assess eligibility to all VA Housing Programs for Homeless Veterans
- Completes consult order referrals for Veterans and submits consults orders to VA Health Providers, psychiatrist/primary care physicians for Veteran to be approved for dental services, work study training programs, and occupational therapy
- Reviews and submits monthly billing from contract agencies, and submits to VA Contract Administrator for approval of payments to contract agencies for Emergency and Contract Residential Housing
- Monitors and tracks compliance of the aforementioned contract agencies
- Review and submit incident reports on Veterans from the aforementioned contract agencies
HUD/VASH Social Worker
North Texas VA Health Care System
Dallas, Texas
08.2009 - 06.2014
- Assist homeless Veterans in finding and maintaining permanent housing, while providing continuing case management services
- Takes part in crisis intervention with homeless Veteran and family in needed
- Completes psychosocial assessments and works with Veterans in developing their person centered treatment plan
- Former member of safety committee
- Former member of the EEO (Equal Employment Opportunity) Black Employee VA-Sub Committee
- Former member of the VA Local Social Worker Board
- Volunteered and assisted In Social Work duties at the Dallas VA (Psychiatric Inpatient Unit)
HUD/VASH Social Worker
John D. Dingell VA Medical Center
Detroit, Michigan
01.2009 - 08.2009
- Assist homeless Veterans in finding and maintaining permanent housing, while providing continuing case management services
- Takes part in crisis intervention with homeless Veteran and family in needed
- Completes psychosocial assessments and works with Veterans in developing their person centered treatment plan
- Make home visits to Veterans home to assess their living environment and provided referrals to agencies for needed resources for their homes; furniture, bed, assistance with security deposit, and utility bills if needed
Behavioral Health Specialist
Blue Care Network
Ann Arbor, Michigan
12.2007 - 01.2009
- Provided telephonic case management to contract in network providers and members of insurance company (HMO)
- Completed documentation and triage regarding approval of authorization for members to be admitted into behavioral health hospitals and clinics that provided inpatient/outpatient mental health and substance abuse treatment
- Link members to appropriate services and gave explanation of benefits when requested
- Monitored and reviewed clinical necessity for providers request for authorization for higher levels of services (inpatient, intensive outpatient, partial hospitalization-mental health and substance abuse services), and reported to clinical supervisor and behavioral medical director (psychiatrist)
Behavioral Health Specialist
Macomb County Community Mental Health Services
St. Clair Shores, Michigan
08.2005 - 12.2007
- Provided case management services for severely persistent mentally ill consumers
- Completed psychosocial annual assessments, service reviews and plans of service for consumer
- Linked consumers to resources within the county and community
- Maintained appropriate documentation for client/consumer case load
EAP Counselor/Social Worker
Health Management Systems of America
Detroit, Michigan
01.2002 - 04.2005
- Provides assessment, evaluation, screening and short-term counseling in the form of face to face interviews, family interviews, and/or telephone interviews, for employees and their families
- Link employees and/or family to needed resources
- Provide follow up services for all referrals, and/ or referrals to community resources at scheduled intervals
- Monitor and evaluate client satisfaction and need for further assistance
- Provided debriefing sessions for traumatic and critical stress incidents
- Facilitates intervention and action plan development for client/family members in a collaborative manner, remaining cognizant of clinical consideration relative to outcome
- Facilitate employee orientation regarding the employee assistance program for contracted agencies/businesses
- Provided employee workshop training regarding stress/time management
- Represented agency at Health fairs and other community functions
- Insures timely and accurate submission of required data
Area Director Central Oakland and Macomb Counties
Big Brothers/Big Sisters of Metropolitan Detroit
Southfield/Harper Woods, Michigan
11.1998 - 02.2001
- Co-developed annual personnel performance evaluation
- Field Placement Instructor for agency
- Training of undergraduate social work student interns from various colleges and universities
- A former staff member of the Human Resource Board committee that focused on employee and human resource issues
- A former staff member of the Board Program and Policy committee that focused on developing, changing and implementing agency policies regarding program issues
- A co-facilitator of case reviews that focused on case histories and provided instructions to case managers
- Supervision provided to master degree level social work employees for the purpose of them gaining state certification as a social worker
- Recruited volunteers and children that needed agency services via churches, schools, and businesses
- Staff representative for agency at several community meetings and the Macomb County Community Services Agency-Central Advisory Council
- Regularly provided information regarding trainings/workshops, conferences, within and outside agency to all employees
- Michigan middle manager chair for region six (Michigan/Ohio) for the National Professional Association of Big Brothers/Big Sisters Federation
- Participated in agency fundraisers; such has bowl for kids' sake, celebrity dinner
- Provided training to parents, children, and volunteers in regards to the agency mentoring program, and child sexual abuse prevention
- Co-facilitated Detroit Mentoring Institute training; co-developed school and church based mentoring programs, supervised case management staff and reviewed records for the purpose of adhering to national compliance standards
Assertive Community Team Coordinator/Team Manager
Mercy Network
Pontiac, Michigan
04.1996 - 11.1998
- Developed client/staff rotation list to assist in decreasing worker burn out
- Assisted and informed management about clients living in sub-standard housing
- Participated in Person Centered Planning Task Force which purpose was to develop forms which clients could comprehend when developing their treatment goals
- Promoted and advocated for clients in program to improve their quality of life
Assertive Community Team Supervisor
New Center Community Mental Health Center
Detroit, Michigan
11.1994 - 04.1996
- Developed protocol for the Act Program
- Co-created a monthly newsletter for clients
- Organized staff documentation by arranging an annual list, which indicated when documentation was due
- Assisted clients in applying for Medicaid and other entitlements
- Arranged for clients to attend social events outside the community
- Supervised social work and nurse case management staff in regards to service delivery to clients
Medical Clinical Social Worker
Mercy Family Care
Detroit, Michigan
05.1993 - 11.1994
- Visited schools in the community to teach students about health and health resources
- Constant follow up from referrals requested by physicians; assessed and evaluated patient's needs; linked patients with resources within the hospital, other agencies in the community
- Shadowed residents regarding their interaction with patients; certified with maternal support program; Interviewed Care Choice HMO customers using a survey which dealt with customer satisfaction and quality of service; assisted indigent clients in applying for free medication samples given by pharmaceutical companies
- Co-facilitator for Fatherhood/Male group, which targeted teen males
Case Management II - Case Finding Unit
Community Case Management
Detroit, Michigan
03.1992 - 05.1993
- Interviewed and assessed patient need at Community Psychiatric Hospitals prior to discharge
- Assisted clients in filling out necessary documentation in locating Adult Foster Care Homes
Education
Doctor of Social Work - Social Work
Walden University
Minneapolis, MN11-2024
Masters degree - social work
University of Michigan
Ann Arbor, Michigan12.1991
Bachelors of Science Degree - Social Work
Abilene Christian University
Abilene, Texas08.1986
Associate of Liberal Arts Degree -
Rochester College
05.1984
Skills
- Cultural Competency
- Supervisory skills
- Psychosocial Assessments
- Clinical assessment
- Individual Counseling
- Client Advocacy
- Family therapy
- Multidisciplinary Collaboration
- Grief counseling
- Mental health counseling
- Behavior Modification
- Client Confidentiality
- Emergency intervention
- Crisis Assessment
- Behavioral therapy
- Case Documentation
- Intervention Planning
- Client Needs Assessment
- Clinical Supervision
- Grief and bereavement counseling
- Treatment Planning
- Client documentation
- Cognitive behavioral therapy
- Staff Development
- Patient-centered care
- Behavioral Counseling
- Community Referrals
- Community outreach expert
- Boundary Setting
- Confidential case documentation
- Licensed Social Worker (LSW)
- Staff Training and Onboarding
- Behavioral Management
- Independent Judgment
- Shelter arrangements
- Grief processes
- Life skills counseling
- Knowledge of medical and psychiatric terminology
- Discharge Planning
- Professionalism
- Behavioral analysis
- Excellent Communication
Certification
- Certified Life/Leadership Coach, John Maxwell Team, 2016
- State of Michigan Social Worker Clinical/Macro License
- Licensed Ordained Minister, Higher Grounds Always Abounding Ministry, Columbus, Ohio, 06/17
- Licensed Ordained Minister, National Association of Christian Ministers, 02/20 to present
References
Upon request.
Home
469-200-5094
Timeline
HUD/VASH Senior Social Worker
Sam Rayburn VA Memorial Center
11.2015 - Current
HCHV (Health Care for Homeless Veterans) Emergency Housing Liaison
North Texas VA Health Care System
06.2014 - 11.2015
HUD/VASH Social Worker
North Texas VA Health Care System
08.2009 - 06.2014
HUD/VASH Social Worker
John D. Dingell VA Medical Center
01.2009 - 08.2009
Behavioral Health Specialist
Blue Care Network
12.2007 - 01.2009
Behavioral Health Specialist
Macomb County Community Mental Health Services
08.2005 - 12.2007
EAP Counselor/Social Worker
Health Management Systems of America
01.2002 - 04.2005
Area Director Central Oakland and Macomb Counties
Big Brothers/Big Sisters of Metropolitan Detroit
11.1998 - 02.2001
Assertive Community Team Coordinator/Team Manager
Mercy Network
04.1996 - 11.1998
Assertive Community Team Supervisor
New Center Community Mental Health Center
11.1994 - 04.1996
Medical Clinical Social Worker
Mercy Family Care
05.1993 - 11.1994
Case Management II - Case Finding Unit
Community Case Management
03.1992 - 05.1993
Doctor of Social Work - Social Work
Walden University
Masters degree - social work
University of Michigan
Bachelors of Science Degree - Social Work
Abilene Christian University
Associate of Liberal Arts Degree -
Rochester College
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