Summary
Overview
Work History
Education
Skills
Training And Education
Timeline
Generic

ERIC D. RICHARDSON JR.

Wiesbaden,Germany

Summary

Experienced warehouse team member skilled in Logistic Operations, Transportation, Annual Inventories, Human Resources, and Maintenance Management. Proficient in material handling equipment operation, adept at resolving discrepancies with internal customers. Demonstrates robust logistics proficiency to consistently meet performance standards. Well-acquainted with inventory and stock control practices, possessing deep expertise in forklift and pallet jack operations. Eager and determined to achieve company objectives and foster a productive, safe work environment. Brings dedication and related experience to fulfill production and quality goals effectively.

Overview

9
9
years of professional experience

Work History

Materials Handler (Forklift Operator)

Defense Commissary Agency
02.2022 - Current
  • Carry out a large amount of warehouse work to support all US military commissaries throughout Europe and the Middle East.
  • Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
  • Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
  • Assisted in annual inventories to ensure accurate stock levels using RF devices.
  • Visually inspects cases for damage.
  • Operates on material handling equipment such as forklifts, walker-riders, stock selectors, and reach-trucks.

Motor Vehicle Operator

86 FSS/FSCS Air Force Inns
01.2021 - 02.2022
  • Obtain motor vehicle key fobs for each vehicle and prepare all of them to be checked for any faults or damages.
  • Increased reliability through proactive communication with clients regarding any schedule changes or delays.
  • Reported defects, damage and accidents to proper personnel.
  • Operated with safety and skill to avoid accidents and delays.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Enhanced vehicle safety by conducting regular inspections and maintenance checks.

Customer Experience Associate

AAFES Exchange (Hainerberg Main)
04.2019 - 01.2021
  • Provides the best experience possible for thousands of patrons that come into the store.
  • Conducting research pertaining to complex transactions.
  • Streamlined communication with clients for improved understanding of their needs and preferences.
  • Collaborated with team members to develop effective strategies for enhancing the overall customer experience.
  • Facilitated seamless transactions by guiding customers through the purchasing process while addressing any concerns or questions raised along the way.
  • Documented customer interactions in internal database to maintain customer service history details.

Motor Transport Operator/Transportation Logistics Specialist

United States Army
02.2015 - 11.2018
  • Assisted with the management of transportation and logistics operations
  • Operated tactical vehicles throughout more than 10 European countries and South Korea.
  • Conducted 100% inventories for all transportation equipment annually.
  • Identified discrepancies in warehouse inventory.
  • Reduced vehicle downtime through diligent maintenance and timely repairs, ensuring consistent operational readiness.
  • Safely transported personnel and cargo under various conditions, adhering to strict safety protocols.
  • Coordinated with logistics teams to ensure accurate inventory tracking and timely delivery of supplies.
  • Logged data into our logistic software using Microsoft Office.
  • Operated with safety and skill to avoid accidents and delays.

Customer Service Associate

Walmart
11.2014 - 02.2015
  • Performed a wide range of tasks, including cash handling/supervision and auditing
  • Balanced registers and floats daily.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Streamlined communication with clients for improved service experiences and increased loyalty.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Education

High School Diploma -

Northern Burlington County Regional High School
Columbus, NJ
05.2013

Skills

  • Order Picking
  • Data Entry
  • Product identification
  • Cycle Counting Techniques
  • Multitasking Abilities
  • Self Motivation
  • Team Collaboration
  • Adaptability and Flexibility
  • Problem-solving aptitude
  • Attention to Detail
  • Interpersonal Communication
  • MHE Equipment Effiiciency

Training And Education

  • Hazmat 11 Certified
  • Fuel Handler Certified
  • Combat Life Saver (First Aid) Course, 40 hours, 2015
  • Combative I and II, 80 hours, 2017
  • Motor Transportation Operator Course, 7 weeks

Timeline

Materials Handler (Forklift Operator)

Defense Commissary Agency
02.2022 - Current

Motor Vehicle Operator

86 FSS/FSCS Air Force Inns
01.2021 - 02.2022

Customer Experience Associate

AAFES Exchange (Hainerberg Main)
04.2019 - 01.2021

Motor Transport Operator/Transportation Logistics Specialist

United States Army
02.2015 - 11.2018

Customer Service Associate

Walmart
11.2014 - 02.2015

High School Diploma -

Northern Burlington County Regional High School

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ERIC D. RICHARDSON JR.