Ericenrique Figueiras

• Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
• Verified all prison visitors carried proper identification and had no contraband before entering institution.
• Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
• Completed daily work report sheets and delegated tasks to employees.
• Handled inmate counts and searches for missing inmates.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
• Monitored and confirmed compliance with safety standards and regulations.
• Resolved issues and disputes between inmates professionally and respectfully.
• Responded to emergency situations and provided first aid following facility guidelines.
• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Learned and adapted quickly to new technology and software applications.

• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Booked new inmates into facility and processed inmates for release.
• Observed behavior of residents individually and in groups.
• Conducted routine and emergency head counts.
• Tracked inmates through head counts, visitor logs, and scheduled activities.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Interviewed inmates to obtain information and assess needs.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Established positive working relationships and maintained boundaries with resident offenders.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Assisted in intake and release of inmates.
• Conducted security checks of inmates and living areas.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Prepared reports to document incidents and violations.
• Provided assistance and guidance to inmates regarding daily activities.
• Enforced rules and regulations to maintain order among inmates.
• Restrained juvenile inmates when disturbances required physical intervention.
• Received and inspected mail, property for designated inmates.
• Supervised inmates during meals, recreation and other activities.
• Investigated and responded to incidents of inmate misconduct.
• Responded to inquiries from inmates and other members of public.
• Responded to emergency situations and de-escalated hostile confrontations.
• Documented inmate behavior and activities in logbooks.

• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Promptly responded to inquiries and requests from prospective customers.
• Investigated and resolved accounting, service and delivery concerns.
• Maintained up-to-date knowledge of product and service changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Provided exceptional customer service and timely response to customer's needs.

Upsell menu items and recommended items to customers.

Worked within tight timeframes established by the company to make sure customers had a satisfactory experience.

Used computer interface to enter customers orders for billing

Able to hand a large workload in a fast paced environment thatf luctuated constantly.

• Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
• Worked well in a team setting, and meeting quotas
• Proved successful working within tight deadlines and a fast-paced environment.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Managed time efficiently in order to complete all tasks within deadlines.
• Skilled at working independently and collaboratively in a team environment.