Eric Florence
Calera,AL
Summary
Dynamic Distribution Manager with a proven track record at Saddle Creek Logistics, excelling in customer service and problem resolution. Expert in enhancing operational efficiency and developing talent, I successfully improved inventory management and drove growth initiatives, ensuring compliance and fostering a culture of accountability among associates.
Overview
6
6
years of professional experience
Work History
Distribution Manager
Saddle Creek. Logistics
02.2025 - Current
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Identified and solved complex strategy obstacles to promote growth and guide business direction.
- Developed and managed operating budget, meeting department goals.
- Organized financial reporting, scheduling and inventory systems to enhance productivity.
Distribution Supervisor
Saddle Creek Logistics
05.2024 - Current
- Developed and managed lead associates to organize and run day to day operations.
- Increased associate retention by providing feedback and promoting accountability amongst each other.
- Identified and solved complex strategy obstacles to promote production while providing superior customer service.
Frontline Supervisor
Publix Distribution Center
11.2019 - 04.2024
- Skilled in analyzing the daily workload, determining priorities and staffing capabilities, and developing stratagies to complete it in the most productive way
- Expert in all aspects of customer service including problem resolution, complaint handling and conflict resolution
- Experienced in developing and implementing effective strategies to improve associate safety and operational performance
- Skilled in helping associates to improve in their self-development to promote into higher tier jobs
- Monitored and evaluated team performance, providing feedback and coaching when needed
- Ensured compliance with company policies and procedures
- Help develop and implement new processes to improve associate productivity, such as, writing the new SOP for pallet tracking and developing a new motor driver training process
Education
Mass Communication
University of Montevallo
Montevallo, Alabama08-2001
Skills
- Customer Service
- Problem Resolution
- Organizational Skills
- Communication Skills
- Microsoft Office
Timeline
Distribution Manager
Saddle Creek. Logistics
02.2025 - Current
Distribution Supervisor
Saddle Creek Logistics
05.2024 - Current
Frontline Supervisor
Publix Distribution Center
11.2019 - 04.2024
Mass Communication
University of Montevallo