Eric Flores Febles
Ponce,US
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Veterans Service Officer
Flagler County Veterans Services S: David Lydon
06.2011 - Current
- Office, 1769 E
- Moody Blvd., Bldg
- 2, Ste
- 108 P: (386) 313-4042
- Palm Coast, FL 3264 40 hrs/w, $54,329 USD/yr
- Administrative Skills
- Operated general office machines and telephone system
- Produced a wide range of documents using a variety of software and products, and advanced features to enhance productivity
- Applied expert knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, information systems management, budget, finance, and other office procedures and terminology
- Manage the department payroll and procurement system as well as the annual operational budget
- Utilized typing skills with at least 60 words per minute daily
- Supervisor Skills
- Planned and coordinated the benefits and other related services for eligible veterans and their dependents and as legal representative/Power of Attorney on their behalf before U.S
- Department of
- Veterans Affairs (USDVA) federal boards
- Serves as an advocate for over 12,610 county veterans in order to maximize services and benefits for eligible veterans surviving spouses, and their families in Flagler County area
- Serves as a liaison to other federal and state agencies in matters related to veterans services and benefits
- Interviews veterans and families assessing their needs and eligibility as related to receipt of state and federal benefits in the areas of medical treatment, disability compensation, insurance, pension, debt management, education, training, and rehabilitation
- Assist veterans, surviving spouses, and their families with all initial requests for records submitted under both the Privacy Act and Freedom of Information Act
- Performs case management duties throughout the processes of assessment, researching information, compiling reports, filing claims, formulating appeals, and obtaining benefits; interprets laws, rules, regulations and procedures and provides assistance in the completion of required forms; counsels and assists clients in utilization of appropriate resources, identifies deficiencies and develops a strategy to initiate actions necessary to obtain maximum benefits; advises clients of documentation required to support benefit claims; and makes referrals to other agencies and resources.
Education
Associate - Health Administration (Health Management
University of Phoenix
Jacksonville, FL01.2021
Veteran Service Officer Certification Training Course St. Petersburg -
10.2015
Veterans Administration Privacy and HIPAA Training -
08.2013
Veterans Administration Privacy and Information Security Awareness and Rules of Behavior -
08.2013
Safeguarding Federal Tax Information Course -
08.2013
Veterans Benefit Administration Prioritization of Claim Course -
08.2013
Veterans Benefit Management System for Veterans Service Officers Course -
08.2013
Data Processing Technician Certificate of Completion -
NAS
Pensacola, FL02.1993
High School Diploma -
San Conrado Catholic School
Ponce, PR05.1984
Skills
- Customer service and engagement
Certification
Advanced Advanced
Written: Advanced Advanced
Read: Advanced Advanced
Additional Information
- Honors/Awards: , 02/2003 Veterans Preference Awards (Armed Forces Expeditionary Medal, Combat Action Ribbon)
Timeline
Veterans Service Officer
Flagler County Veterans Services S: David Lydon
06.2011 - Current
Associate - Health Administration (Health Management
University of Phoenix
Veteran Service Officer Certification Training Course St. Petersburg -
Veterans Administration Privacy and HIPAA Training -
Veterans Administration Privacy and Information Security Awareness and Rules of Behavior -
Safeguarding Federal Tax Information Course -
Veterans Benefit Administration Prioritization of Claim Course -
Veterans Benefit Management System for Veterans Service Officers Course -
Data Processing Technician Certificate of Completion -
NAS
High School Diploma -
San Conrado Catholic School
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