Shakima Baker
Summary
Dedicated and customer-focused professional with over ten years of experience in retail management, seeking a transition into a customer service role.
Proven track record of enhancing customer satisfaction, training staff, and optimizing store operations. Eager to leverage leadership skills and retail expertise to contribute to a dynamic team in a customer service capacity.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
Charlotte, NC
02.2015 - Current
- Managed daily operations of Dollar Tree, including staff scheduling, inventory management, and customer service.
- Trained and mentored a team of ten employees, fostering a customer-first approach that increased customer satisfaction by 10%.
- Handled customer service inquiries, complaints, and returns, ensuring a positive shopping experience.
- Supervised cash handling processes to ensure accuracy of transactions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NC06-1994
Skills
- Records Management
- Store Organization
- Operations Oversight
- Department Oversight
- Customer Relations
- Cash auditing
- Employee Scheduling
Timeline
Assistant Store Manager
Dollar Tree
02.2015 - Current
High School Diploma -
East Mecklenburg High School