Erich Boekenhauer
Crystal Lake,IL
Summary
Knowledgeable IT Supervisor oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
11
11
years of professional experience
Work History
IT Helpdesk Supervisor
F.H. Paschen
05.2025 - Current
- Supervised daily operations, ensuring adherence to department procedure and policy.
- Coordinated team schedules, optimizing workflow and resource allocation for efficiency.
- Mentored junior staff, enhancing their skills and promoting a collaborative work environment.
- Implemented process improvements, reducing operational costs while maintaining quality standards.
- Handled escalated tasks as needed.
IT Support Specialist
F.H. Paschen
07.2022 - 05.2025
- Provides in-person, over-the-phone, and remote support for company employees
- Assists in training new employees both in the company and in the IT department
- Manages assigned tickets using Alloy Software ticketing system
- Purchases, configures, and deploys equipment as needed to company employees. Equipment includes: iPhone, Windows Computer, iPad, Monitors, Docking Station, Desk Phone (Shoretel)
- Establish Job Sites with Printer, Internet, and any other requested equipment
Assistant Manager
Around the Corner Candy
04.2015 - 06.2022
- Accounts for cash flow and ordering product as needed
- Provides customer support for store
- Assists in the hiring and training of new employees
AVID Tutor
C.U.S.D. 300
10.2018 - 01.2020
- Tutored small groups of middle school students in subjects including math, English, science, and history
- Facilitated small group discussions to enhance students' critical thinking and academic skills.
- Mentored students in organizational strategies to improve study habits and classroom performance.
- Collaborated with educators to align tutoring sessions with curriculum objectives and assessments.
Education
Bachelor of Science - Computer Science
Elmhurst University
Elmhurst, IL05-2022
Skills
- C, C#, C, Python, Java, SQL
- Operating Systems: Linux, MS Windows
- Ability to handle many responsibilities and desire to learn necessary skills
- Tutoring and training
- Computer Maintenance and Repair
- Excellent oral and written communication skills
- Works effectively and efficiently with team members
- Networking
- Windows 10/11 Enterprise
- Maintaining Documentation
- Troubleshooting Process
- Public speaking
Timeline
IT Helpdesk Supervisor
F.H. Paschen
05.2025 - Current
IT Support Specialist
F.H. Paschen
07.2022 - 05.2025
AVID Tutor
C.U.S.D. 300
10.2018 - 01.2020
Assistant Manager
Around the Corner Candy
04.2015 - 06.2022
Bachelor of Science - Computer Science
Elmhurst University