Accomplished Director of Operations with a proven track record at AKM Logistics, LLC, and Amazon, enhancing operational efficiency and product quality by 26%. Expert in strategic planning and process improvement, I excel in team development and senior leadership, driving profitability and fostering strong business partnerships.
• Leveraged data analytics tools to identify trends and opportunities for process optimization
• Conducted regular performance evaluations of staff members, providing feedback and coaching for professional development
• Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities
• Mentored and coached team members to develop their leadership skills and achieve career advancement goals
• Developed and implemented quality control procedures that improved product quality by 26%
• Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity by 21%
• Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes
• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
• Implemented a preventive maintenance program that reduced equipment downtime by 65%
• Developed and executed strategies for optimizing production capacity, resulting in increased output by 32%
• Conducted regular audits to ensure compliance with regulatory requirements and industry standards
• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Improved employee retention rates through the implementation of employee engagement initiatives
• Drove continuous improvement efforts across departments resulting in increased efficiency
• Managed and resolved conflicts among team members to maintain a positive work environment
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
Process Improvement
Strategic Planning
Profit & loss
Management
Team development
Senior leadership