Summary
Overview
Work History
Education
Skills
Timeline
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Erich Hartsock

Summary

Accomplished Director of Operations with a proven track record at AKM Logistics, LLC, and Amazon, enhancing operational efficiency and product quality by 26%. Expert in strategic planning and process improvement, I excel in team development and senior leadership, driving profitability and fostering strong business partnerships.

Overview

12
12
years of professional experience

Work History

Director of Operations

AKM Logistics, LLC
Fairview, OR
07.2024 - Current

• Leveraged data analytics tools to identify trends and opportunities for process optimization

• Conducted regular performance evaluations of staff members, providing feedback and coaching for professional development

• Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities

• Mentored and coached team members to develop their leadership skills and achieve career advancement goals

Operations Manager

Amazon
10.2016 - 06.2024

• Developed and implemented quality control procedures that improved product quality by 26%

• Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity by 21%

• Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes

• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements

• Implemented a preventive maintenance program that reduced equipment downtime by 65%

• Developed and executed strategies for optimizing production capacity, resulting in increased output by 32%

• Conducted regular audits to ensure compliance with regulatory requirements and industry standards

• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs

General Manager

Pie Five Pizza Co
Lenexa, KS
08.2012 - 10.2016

• Managed inventory levels to optimize stock availability while minimizing carrying costs

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction

• Improved employee retention rates through the implementation of employee engagement initiatives

• Drove continuous improvement efforts across departments resulting in increased efficiency

• Managed and resolved conflicts among team members to maintain a positive work environment

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships

Education

Bachelor of Arts - Game Design

The Art Institutes International Kansas City
Lenexa, KS
06-2016

Skills

    Process Improvement

    Strategic Planning

    Profit & loss

    Management

    Team development

    Senior leadership

Timeline

Director of Operations

AKM Logistics, LLC
07.2024 - Current

Operations Manager

Amazon
10.2016 - 06.2024

General Manager

Pie Five Pizza Co
08.2012 - 10.2016

Bachelor of Arts - Game Design

The Art Institutes International Kansas City
Erich Hartsock