Summary
Overview
Work History
Education
Skills
Timeline
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Erich Hartsock

Summary

Accomplished Director of Operations with a proven track record at AKM Logistics, LLC, and Amazon, enhancing operational efficiency and product quality by 26%. Expert in strategic planning and process improvement, I excel in team development and senior leadership, driving profitability and fostering strong business partnerships.


Overview

12
12
years of professional experience

Work History

Director of Operations

AKM Logistics, LLC
07.2024 - Current

• Leveraged data analytics tools to identify trends and opportunities for process optimization

• Conducted regular performance evaluations of staff members, providing feedback and coaching for professional development

• Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities

• Mentored and coached team members to develop their leadership skills and achieve career advancement goals

Operations Manager

Amazon
10.2016 - 06.2024

• Developed and implemented quality control procedures that improved product quality by 26%

• Analyzed production data to identify bottlenecks and inefficiencies, implementing process improvements that increased productivity by 21%

• Collaborated with cross-functional teams to develop and implement standard operating procedures (SOPs) for all operational processes

• Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements

• Implemented a preventive maintenance program that reduced equipment downtime by 65%

• Developed and executed strategies for optimizing production capacity, resulting in increased output by 32%

• Conducted regular audits to ensure compliance with regulatory requirements and industry standards

• Managed inventory levels to ensure optimal stock availability while minimizing carrying costs

General Manager

Pie Five Pizza Co
08.2012 - 10.2016

• Managed inventory levels to optimize stock availability while minimizing carrying costs

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction

• Improved employee retention rates through the implementation of employee engagement initiatives

• Drove continuous improvement efforts across departments resulting in increased efficiency

• Managed and resolved conflicts among team members to maintain a positive work environment

• Achieved sales targets consistently by implementing targeted promotions and upselling techniques

• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships

Education

Bachelor of Arts - Game Design

The Art Institutes International Kansas City
Lenexa, KS
06-2016

Skills

    Process Improvement

    Strategic Planning

    Profit & loss

    Management

    Team development

    Senior leadership

Timeline

Director of Operations

AKM Logistics, LLC
07.2024 - Current

Operations Manager

Amazon
10.2016 - 06.2024

General Manager

Pie Five Pizza Co
08.2012 - 10.2016

Bachelor of Arts - Game Design

The Art Institutes International Kansas City
Erich Hartsock