Erich Rust
Chanhassen,MN
Summary
Dynamic landscaping professional with a proven track record of enhancing customer satisfaction and maintaining high-quality standards in project management at EA Lawn and Land. Leveraged critical thinking and customer service skills to resolve issues efficiently, boosting client relationships. Co-founded a successful business, demonstrating exceptional teamwork and collaboration.
Overview
2
2
years of professional experience
Work History
Landscaping Manager
EA Lawn and Land
Chanhassen, MN
05.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
- Increased client satisfaction through efficient project management and timely completion of tasks.
- Oversaw purchasing of plants, materials, and equipment needed for each project while adhering to budgetary guidelines.
- Completed projects within budget constraints while maintaining the highest quality standards in materials and installation methods.
- Started the business with my brother in 2023 and we have been helping customers and clients throughout the metro for two summers now.
Landscape Worker
Emery Lawn and Land
Mound, MN
08.2024 - 10.2024
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Installed stonework according to landscape design plan and client specifications.
- I worked here for a few months to help out my friend Tyler and gain some knowledge in other forms of landscaping.
Customer Support Specialist
Scheels
Eden Prairie, MN
07.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
No Degree - Engineering
Minnetonka High School
Minnetonka, MN06-2025
Skills
- Customer service
- Critical thinking
- Problem resolution
- Maintenance
Timeline
Landscape Worker
Emery Lawn and Land
08.2024 - 10.2024
Customer Support Specialist
Scheels
07.2023 - 09.2024
Landscaping Manager
EA Lawn and Land
05.2023 - Current
No Degree - Engineering
Minnetonka High School