Erich Rust
Chanhassen,MN
Summary
Dynamic landscaping professional with a proven track record of enhancing customer satisfaction and maintaining high-quality standards in project management at EA Lawn and Land. Leveraged critical thinking and customer service skills to resolve issues efficiently, boosting client relationships. Co-founded a successful business, demonstrating exceptional teamwork and collaboration.
Overview
2
2
years of professional experience
Work History
Landscaping Manager
EA Lawn and Land
05.2023 - Current
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, maintaining long-term client relationships.
- Increased client satisfaction through efficient project management and timely completion of tasks.
- Oversaw purchasing of plants, materials, and equipment needed for each project while adhering to budgetary guidelines.
- Completed projects within budget constraints while maintaining the highest quality standards in materials and installation methods.
- Started the business with my brother in 2023 and we have been helping customers and clients throughout the metro for two summers now.
Landscape Worker
Emery Lawn and Land
08.2024 - 10.2024
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
- Installed stonework according to landscape design plan and client specifications.
- I worked here for a few months to help out my friend Tyler and gain some knowledge in other forms of landscaping.
Customer Support Specialist
Scheels
07.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
- Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
Education
No Degree - Engineering
Minnetonka High School
Minnetonka, MN06-2025
Skills
- Customer service
- Critical thinking
- Problem resolution
- Maintenance
Timeline
Landscape Worker
Emery Lawn and Land
08.2024 - 10.2024
Customer Support Specialist
Scheels
07.2023 - 09.2024
Landscaping Manager
EA Lawn and Land
05.2023 - Current
No Degree - Engineering
Minnetonka High School
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