Erich Schwartz
Royersford,PA
Summary
Proficient Senior Field Technician offering 13 years of End-User support experience. Versed in personal computing equipment operations and adept at troubleshooting, repairing, maintaining and installing equipment according to tight schedules. Competent professional skilled at enhancing team productivity.
Overview
19
19
years of professional experience
Work History
Senior Field Technician
DXC Technology
Collegeville, PA
01.2021 - Current
- Managed inventory of spare parts and supplies used in servicing end-user computing equipment.
- Assisted with the installation of new computer systems, including configuring network connections, setting up user accounts, and installing applications.
- Provided technical support to end users in resolving hardware and software issues related to their computing devices.
- Maintained accurate records of user accounts, passwords, system configurations, and license agreements.
- Investigated reported incidents of malware infections or other malicious activities on user machines.
- Documented repair processes and helped streamline procedures for future technical support actions.
Desktop Support team Lead
Compucom
Collegeville, PA
11.2011 - Current
- Trouble shot software issues following the client migration
- Elevate Tickets in Servicecenter when applicable
- Configure Client software
- Reimage client hardware
- Support Lenovo laptops and workstations
- Educate clients on new processes and processes in the new IT environment
- Handle escalated issues in timely manners
- Delegate daily tasks to team members for daily operations
- Attend weekly meetings reviewing SLAs and inventory management
- Took lead in co-ordinating inventory between multiple sites.
Move Technician
Compucom
Collegeville, PA
05.2010 - 10.2011
- Assist with the disassembly then reassembly of user PC’s and printers
- Sort excess equipment and record Serial numbers and Assest control tags.
Technical Training Facility Coordinator
LearnQuest
Bala Cynwyd, PA
01.2005 - 01.2011
- Assist Sr
- Network administrator in development and management of images and configuration of training computers
- Install and configure enterprise class software development and business tools such as COGNOS, WebSphere, and Rational Tools
- Assist in installation and configuration of a structured network infrastructure in support of a facility remodel
- Tested stability of installation utilizing scripts and defined processes
- Desk side diagnosis and remediation of student machines as required
- Oversight and coordination of training logistic activities for a three classroom technical training facility
- Provide customer service to students attending class
- Provide orientation to facility for contract and partner instructors.
Education
Computer Science
Montgomery County Community College
01.2008
Secondary Education
Shippensburg University of Pennsylvania
01.2005
Skills
- Proficient in Microsoft Office, iOS, Linux, Microsoft Windows, ITIL compliant ticketing systems
- Technical Analysis
- Component repair
- Technical Support
- Hardware and software installation
References
Available on request
Hobbies and Interests
Computers, Photography, Gardening, History
References
References available upon request.
Timeline
Senior Field Technician
DXC Technology
01.2021 - Current
Desktop Support team Lead
Compucom
11.2011 - Current
Move Technician
Compucom
05.2010 - 10.2011
Technical Training Facility Coordinator
LearnQuest
01.2005 - 01.2011
Computer Science
Montgomery County Community College
Secondary Education
Shippensburg University of Pennsylvania
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