Erich Standar
Hinckley
Summary
Highly motivated and organized individual with outstanding communication skills. Customer service oriented and efficient problem solver. Proficient at completing tasks in a timely manner. Provide thorough answers and solutions along with an exceptional customer experience.
Overview
7
7
years of professional experience
Work History
Driver License Station Supervisor
State of Ohio - Department Of Public Safety
03.2022 - Current
- Supervise Driver License Examiner 1 employees.
- Evaluate examiners when administering written, oral & over the road license testing to ensure uniformity and compliance.
- Review staff productivity reports and investigate underperformance.
- Review and approve travel expense reports.
- Interview candidates for the Driver License Examiner 1 position.
- Perform compatibility testing for the Intellectual Technology Inc SkillsTo Drive software and document errors with the testing process.
- Support and assist District Supervisor and other Station Supervisors' with assigned duties
- Document, investigate and follow up on customers' complaints.
- Maintain road routes and test schedules for assigned agency.
- Utilize Kronos to approves timecards, leave requests, and correct entries in a timely manner.
- Conduct training for the Driver License Examiner 1 position in a timely and effective manner.
- Assess authenticity of documents and detect fraudulent activity.
- Maintain daily, weekly, and monthly required reports for the agency.
- Interact with the public on a daily basis as a representative of the Bureau of Motor Vehicles.
- Resolve disputes between staff members.
- Conduct skills examinations for customers' applying for class D, motorcycle, moped, restricted licenses & other exams as required by the Bureau of Motor Vehicles.
- Conduct written and oral tests to determine applicant's knowledge of laws & signs.
- Conduct eye tests to determine visual acuity.
Title Clerk
Brunswick Auto Mart
05.2021 - 02.2022
- Prepare and submit tax and title documents to the county for titling and collection of sales tax.
- Prepare and submit registration documents to the BMV for new license plates, renewals, and transfers.
- Reviewing auto titles, registrations, and supporting documents for accuracy and completion.
- Assisting customers' with questions regarding titling and registration.
- Issuing checks using on demand check writing software.
- Provide lienholders with title documentation in order to perfect the dealer contract.
- Input journal entries into CDK for vehicle costs.
Supervisor
Medina License Bureau
11.2019 - 05.2021
- Assisting customers' with registering, transferring, and renewing vehicle registrations.
- Assisting customers' with issuing, renewing, and reinstating drivers licenses.
- Assisting customers' with registering, transferring, and renewing watercraft registrations.
- Processing IRP renewals.
- Converting out of state drivers license to Ohio.
- Assisting customers' with voter registration services.
- Inspecting out of state vehicles.
- Performing BCI and FBI background checks.
- Performing transaction review on drivers license issuance.
- Performing transaction review on vehicle registration issuance.
- Performing 50-100 transactions per day.
- Answering incoming phone calls.
- Notarizing BMV documents for customers'.
- Issuing hunting and fishing licenses.
- Processing morning and evening reports for the agency.
- Assisting with technical difficulties regarding POD printers, vision machines, and desktop computers.
- Assess authenticity of documents and detecting fraudulent activity.
- Inventorying license plates and other BMV merchandise.
- Resolving disputes between staff members.
- Overseeing breaks and lunches of staff members.
- Training new employees.
Clerical Specialist
Center Road Auto Sales
05.2018 - 11.2019
- Specializing in assisting the sales department with loading customer and vehicle information into Frazer Auto Software.
- Facilitating the Title Clerk with transferring auto titles into customers' ownership.
- Notarizing auto titles and other essential documents for the business.
- Making bank deposits and payments for the company.
- Data entry of vehicle information into advertising software.
- Assisting with inspecting and estimating values of auction vehicles.
- Transporting vehicles to and from repair facilities.
- Selling used vehicles at the dealership.
- Answering incoming phone calls and assisting customers' with inquiries on inventory.
Education
Associates of Arts
Cuyahoga Community College
Cleveland, OH05.2021
High School Diploma -
Highland High School
Medina, OH05.2018
Skills
- Superior people skills
- Customer service
- Investigative research
- Data review
- Product identification
- Product and Service support
- Detail oriented
- Sales
- Database management
- Filing and data archiving
- Document review
- Banking
- Merchandising
- Troubleshooting and diagnostics
- Staff Management
- Training and mentoring
- Leadership
- Microsoft Office
- Customer Focus
Accomplishments
- Notary Public
- Licensed used car salesman
- Supervised team of 11 staff members.
- Recipient of the John Philip Sousa Award
- Volunteer member of the Medina Community Band
Timeline
Driver License Station Supervisor
State of Ohio - Department Of Public Safety
03.2022 - Current
Title Clerk
Brunswick Auto Mart
05.2021 - 02.2022
Supervisor
Medina License Bureau
11.2019 - 05.2021
Clerical Specialist
Center Road Auto Sales
05.2018 - 11.2019
Associates of Arts
Cuyahoga Community College
High School Diploma -
Highland High School
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