Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erich Townsend

Mason,TX

Summary

Dynamic and results-oriented professional with extensive experience in operations and field service. Excelled in troubleshooting, repair, and customer service, enhancing productivity and client satisfaction. Proven leadership in managing teams and projects, achieving financial targets, and fostering positive relationships. Skilled in networking and demonstrating a strong work ethic and reliability without compromising safety or quality.

Overview

25
25
years of professional experience

Work History

Field Service Specialist

Meyer Services
05.2022 - 11.2024
  • Conducted thorough equipment inspections to identify potential problems, proactively addressing them before they escalated into costly repairs.
  • Optimized workflow processes by implementing new technologies and methodologies, resulting in improved productivity for both technicians and clients.
  • Inventory management. Creating Field and shop service tickets and ensuring signatures/P.O.'s were properly assigned and sent to billing in an efficient manner.
  • Created and Delivered pre-work and post-operation reports and J.S.A. reports.
  • Performed diagnostic evaluations on location and repaired Hydraulic, electrical, and mechanical equipment and components in the field.
  • Maintained and ordered parts stocked on company vehicle as well as maintenance and housekeeping to company vehicle.
  • Field sales and business development, Keeping close professional relationships with rig managers and drilling superintendents.

Manager of Operations

White Rock Millworks
04.2019 - 05.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Photographed, Measured and implemented a basic design concept for customer homes.
  • Held customer design meetings. Personally designed cabinet configurations to housing plans that fit the customer's budget and idea's.
  • Performed day to day management of (8) employees time, Productivity, and general performance based on project deadlines, quality and budget.
  • Used engineering software to draw, design, edit and G-code jobs to the CNC machine.

Senior Fishing Tool Supervisor

Wellbore Fishing & Rental Tools
09.2013 - 11.2018
  • Troubleshoot complex Wellbore issues, contributing to the timely completion of drilling projects.
  • Coordinated with third-party vendors to source necessary tools and equipment, expediting project timelines.
  • Worked in Several geographic areas of the United States as well as Foreign locations. Diagnosing and providing wellbore intervention support during drilling, workover, coiled tubing and wireline operations.
  • Field and corporate sales of our brand.
  • Coordinating services and personnel sometimes numbering 20+ people as well as logistical challenges and environmental hazards.

Fishing Tool Supervisor

Baker Oil Tools
07.2008 - 09.2013
  • Served as a liaison between company management and field personnel, ensuring clear understanding of project objectives and requirements.
  • Same basic responsibility as above Fishing Tool Supervisor position

Fishing Tool Supervisor

Smith International
05.2005 - 07.2008

Same responsibilities and scope of work as above Fishing Tool Supervisor positions

Pipe Recovery Wireline Engineer

Weatherford
04.2000 - 05.2005
  • Delivered comprehensive reports to clients, clearly outlining findings and recommendations for action.
  • Performed a variety of well logging and survey operations to determine the area of a stuck string of pipe or tubing. Then suggested methods of freeing pipe from hole using explosives and or agitating equipment.
  • Maintain and repair of computerized logging equipment, Tools and panels
  • Management and supervision of wireline crew, rig crews and other 3rd party actors involved on locations.

Education

High School Diploma -

Henderson High School
Henderson Texas
05-1995

Skills

  • Network configuration
  • Positive attitude
  • Customer service
  • Troubleshooting and repair
  • Installation and maintenance
  • Safety assessment
  • Training and mentoring
  • Accountability and work ethic
  • Tool management
  • Strong Supervisory and confrontational mitigation skills
  • computer literate and skilled in many operating systems

Timeline

Field Service Specialist

Meyer Services
05.2022 - 11.2024

Manager of Operations

White Rock Millworks
04.2019 - 05.2022

Senior Fishing Tool Supervisor

Wellbore Fishing & Rental Tools
09.2013 - 11.2018

Fishing Tool Supervisor

Baker Oil Tools
07.2008 - 09.2013

Fishing Tool Supervisor

Smith International
05.2005 - 07.2008

Pipe Recovery Wireline Engineer

Weatherford
04.2000 - 05.2005

High School Diploma -

Henderson High School
Erich Townsend