Erich Wehner
St Louis,MO
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills. Knowledgeable Desktop Support Administrator well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.
Overview
4
4
years of professional experience
Work History
Desktop Administrator
Wunderman Thompson Health St. Louis
08.2021 - Current
- Provided on-site and remote technical support to users.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
- Installed new hardware and software, patched systems and configured settings.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Maintained current knowledge of Windows and Mac operating systems.
- Wrote and updated detailed technical documentation for software applications and processes.
- Demonstrated efficiency in handling new user accounts, user terminations, email creations, and remote access requests ensuring seamless user onboarding and offboarding experiences.
- Knowledgeable/worked with a variety of admin systems including Active Directory, SAV/Sophos Central, Azure, 0365 Admin Center, Vsphere, Digital Guardian, SCCM, Suitcase Fusion and many more.
- Assisted with the development and configuration of a Hi-Trust compliance environment (NAWTASP).
Retail Merchandiser
Grey Eagle Distributors
07.2019 - 09.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Developed relationships with key store personnel to support proper product placement and visibility.
Education
High School Diploma -
Bishop DuBourg
St Louis, MO05.2013
Skills
- Technical Support and Assistance
- Process Refinement
- Applications Knowledge
- System Documentation
- Network Hardware and Software Maintenance
- User Account Management
- Microsoft Applications
- System Administration
Timeline
Desktop Administrator
Wunderman Thompson Health St. Louis
08.2021 - Current
Retail Merchandiser
Grey Eagle Distributors
07.2019 - 09.2021
High School Diploma -
Bishop DuBourg
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