Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
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Erich Wittkamper

Buckeye,AZ

Summary

Driven Operations Manager with significant experience in managing complex operations, streamlining processes, and enhancing productivity. Strong leadership skills demonstrated through effective team management and problem-solving abilities. Noted for improving operational efficiencies and contributing to business growth.

Overview

5
5
years of professional experience

Work History

Assistant Operations Manager

Final Mile Delivery Final Mile Delivery LLC
Phoenix , AZ
02.2021 - 10.2024
  • Scheduled drivers for delivery services. I supervised and managed the logistics team (drivers, lead drivers, and dispatchers). I trained, coached, and evaluated the logistics team. I conducted coaching meetings to improve team metrics and individual performance. I recruited, interviewed, and hired to support staffing needs. I monitored the fleet status to ensure vehicles were available to meet delivery service needs. I would assume the dispatch duties when required. I became the focal point on Amazon to Final Mile Delivery operational matters.
  • Developed and implemented operational procedures to ensure efficient workflow.
  • Monitored daily operations for compliance with quality standards and safety regulations.
  • Collaborated with other departments to coordinate activities related to operations management.
  • Ensured that all operational tasks were completed within established timeframes.
  • Drafted policies, procedures, and protocols related to operations management.
  • Researched potential vendors and negotiated contracts for goods and services necessary for successful operations.
  • Coordinated meetings with vendors and negotiated contract terms.

Dispatcher

Final Mile Delivery LLC
Phoenix, AZ
09.2020 - 02.2021
  • Updated records of driver locations, delays, and cancellations.
  • Compiled detailed reports capturing essential metrics each day.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Managed documentation related to deliveries including manifests, bills of lading, and packing slips.
  • Ensured compliance with safety regulations and company policies.
  • Participated in team meetings discussing changes in procedures or processes.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Managed daily delivery and work schedules to maximize coverage.
  • Contacted emergency contacts swiftly during critical incidents.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Arranged for repairs to restore service and schedules.
  • Ordered supplies or equipment to issue to personnel.

Delivery Associate

Final Mile Delivery LLC
Phoenix, AZ
09.2019 - 09.2020
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Notified customers prior to arrival of goods or services at their locations.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
  • Maintained cleanliness of vehicle interior and exterior.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.

Education

Class A CDL - Commercial Truck Driving

American Institute of Technology
Phoenix, AZ
04-2002

High School Diploma -

Maryvale High School
Phoenix, AZ
05-1990

Skills

  • Strategic Sourcing
  • Cost analysis and savings
  • Training and mentoring
  • Operational planning
  • Procedure enhancement
  • Systems implementation
  • Cross-functional team management
  • Staff Training
  • Delegation
  • Recruitment
  • Problem-solving aptitude
  • Communication
  • Adaptability
  • Multitasking
  • Logistics
  • Scheduling

Affiliations

  • I enjoy camping and fishing. I try to attend as many Phoenix Suns and Arizona Cardinal games as possible.

Accomplishments

  • I was awarded the Amazon Driver of the Month in September of 2020.

References

References available upon request.

Timeline

Assistant Operations Manager

Final Mile Delivery Final Mile Delivery LLC
02.2021 - 10.2024

Dispatcher

Final Mile Delivery LLC
09.2020 - 02.2021

Delivery Associate

Final Mile Delivery LLC
09.2019 - 09.2020

Class A CDL - Commercial Truck Driving

American Institute of Technology

High School Diploma -

Maryvale High School
Erich Wittkamper