Driven Operations Manager with significant experience in managing complex operations, streamlining processes, and enhancing productivity. Strong leadership skills demonstrated through effective team management and problem-solving abilities. Noted for improving operational efficiencies and contributing to business growth.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager
Final Mile Delivery Final Mile Delivery LLC
Phoenix , AZ
02.2021 - 10.2024
Scheduled drivers for delivery services. I supervised and managed the logistics team (drivers, lead drivers, and dispatchers). I trained, coached, and evaluated the logistics team. I conducted coaching meetings to improve team metrics and individual performance. I recruited, interviewed, and hired to support staffing needs. I monitored the fleet status to ensure vehicles were available to meet delivery service needs. I would assume the dispatch duties when required. I became the focal point on Amazon to Final Mile Delivery operational matters.
Developed and implemented operational procedures to ensure efficient workflow.
Monitored daily operations for compliance with quality standards and safety regulations.
Collaborated with other departments to coordinate activities related to operations management.
Ensured that all operational tasks were completed within established timeframes.
Drafted policies, procedures, and protocols related to operations management.
Researched potential vendors and negotiated contracts for goods and services necessary for successful operations.
Coordinated meetings with vendors and negotiated contract terms.
Dispatcher
Final Mile Delivery LLC
Phoenix, AZ
09.2020 - 02.2021
Updated records of driver locations, delays, and cancellations.
Compiled detailed reports capturing essential metrics each day.
Assigned drivers to appropriate routes based on customer needs.
Provided timely updates to customers regarding their orders or requests.
Resolved customer complaints related to service issues or delays.
Tracked vehicles using GPS technology and provided real-time status updates as needed.
Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Managed a large volume of phone calls while ensuring accuracy in data entry.
Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Verified driver credentials prior to assigning them a route or task.
Managed documentation related to deliveries including manifests, bills of lading, and packing slips.
Ensured compliance with safety regulations and company policies.
Participated in team meetings discussing changes in procedures or processes.
Utilized various software systems to facilitate movement, planning and scheduling.
Monitored changes in delivery schedule and communicated changes to customers.
Worked closely with transportation supervisor to dispatch and assign loads.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
Managed daily delivery and work schedules to maximize coverage.
Contacted emergency contacts swiftly during critical incidents.
Alerted personnel of road and weather hazards to minimize accidents and delays.
Arranged for repairs to restore service and schedules.
Ordered supplies or equipment to issue to personnel.
Delivery Associate
Final Mile Delivery LLC
Phoenix, AZ
09.2019 - 09.2020
Loaded delivery truck with company products according to the daily route plan.
Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
Followed all applicable traffic laws and regulations while driving company vehicle.
Notified customers prior to arrival of goods or services at their locations.
Provided friendly customer service when interacting with clients during deliveries.
Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Delivered packages safely and timely to designated addresses within assigned territory.
Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
Maintained cleanliness of vehicle interior and exterior.
Answered customer questions regarding products and resolved issues with order accuracy and quality.
Education
Class A CDL - Commercial Truck Driving
American Institute of Technology
Phoenix, AZ
04-2002
High School Diploma -
Maryvale High School
Phoenix, AZ
05-1990
Skills
Strategic Sourcing
Cost analysis and savings
Training and mentoring
Operational planning
Procedure enhancement
Systems implementation
Cross-functional team management
Staff Training
Delegation
Recruitment
Problem-solving aptitude
Communication
Adaptability
Multitasking
Logistics
Scheduling
Affiliations
I enjoy camping and fishing. I try to attend as many Phoenix Suns and Arizona Cardinal games as possible.
Accomplishments
I was awarded the Amazon Driver of the Month in September of 2020.
References
References available upon request.
Timeline
Assistant Operations Manager
Final Mile Delivery Final Mile Delivery LLC
02.2021 - 10.2024
Dispatcher
Final Mile Delivery LLC
09.2020 - 02.2021
Delivery Associate
Final Mile Delivery LLC
09.2019 - 09.2020
Class A CDL - Commercial Truck Driving
American Institute of Technology
High School Diploma -
Maryvale High School
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