Erich Wittkamper
Buckeye,AZ
Summary
Driven Operations Manager with significant experience in managing complex operations, streamlining processes, and enhancing productivity. Strong leadership skills demonstrated through effective team management and problem-solving abilities. Noted for improving operational efficiencies and contributing to business growth.
Overview
5
5
years of professional experience
Work History
Assistant Operations Manager
Final Mile Delivery Final Mile Delivery LLC
Phoenix , AZ
02.2021 - 10.2024
- Scheduled drivers for delivery services. I supervised and managed the logistics team (drivers, lead drivers, and dispatchers). I trained, coached, and evaluated the logistics team. I conducted coaching meetings to improve team metrics and individual performance. I recruited, interviewed, and hired to support staffing needs. I monitored the fleet status to ensure vehicles were available to meet delivery service needs. I would assume the dispatch duties when required. I became the focal point on Amazon to Final Mile Delivery operational matters.
- Developed and implemented operational procedures to ensure efficient workflow.
- Monitored daily operations for compliance with quality standards and safety regulations.
- Collaborated with other departments to coordinate activities related to operations management.
- Ensured that all operational tasks were completed within established timeframes.
- Drafted policies, procedures, and protocols related to operations management.
- Researched potential vendors and negotiated contracts for goods and services necessary for successful operations.
- Coordinated meetings with vendors and negotiated contract terms.
Dispatcher
Final Mile Delivery LLC
Phoenix , AZ
09.2020 - 02.2021
- Updated records of driver locations, delays, and cancellations.
- Compiled detailed reports capturing essential metrics each day.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Managed documentation related to deliveries including manifests, bills of lading, and packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Monitored changes in delivery schedule and communicated changes to customers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Managed daily delivery and work schedules to maximize coverage.
- Contacted emergency contacts swiftly during critical incidents.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Arranged for repairs to restore service and schedules.
- Ordered supplies or equipment to issue to personnel.
Delivery Associate
Final Mile Delivery LLC
Phoenix , AZ
09.2019 - 09.2020
- Loaded delivery truck with company products according to the daily route plan.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Followed all applicable traffic laws and regulations while driving company vehicle.
- Notified customers prior to arrival of goods or services at their locations.
- Provided friendly customer service when interacting with clients during deliveries.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Delivered packages safely and timely to designated addresses within assigned territory.
- Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
- Returned undeliverable packages back to warehouse for rerouting or disposal according to policy.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
Education
Class A CDL - Commercial Truck Driving
American Institute of Technology
Phoenix, AZ04-2002
High School Diploma -
Maryvale High School
Phoenix, AZ05-1990
Skills
- Strategic Sourcing
- Cost analysis and savings
- Training and mentoring
- Operational planning
- Procedure enhancement
- Systems implementation
- Cross-functional team management
- Staff Training
- Delegation
- Recruitment
- Problem-solving aptitude
- Communication
- Adaptability
- Multitasking
- Logistics
- Scheduling
Affiliations
- I enjoy camping and fishing. I try to attend as many Phoenix Suns and Arizona Cardinal games as possible.
Accomplishments
- I was awarded the Amazon Driver of the Month in September of 2020.
References
References available upon request.
Timeline
Assistant Operations Manager
Final Mile Delivery Final Mile Delivery LLC
02.2021 - 10.2024
Dispatcher
Final Mile Delivery LLC
09.2020 - 02.2021
Delivery Associate
Final Mile Delivery LLC
09.2019 - 09.2020
Class A CDL - Commercial Truck Driving
American Institute of Technology
High School Diploma -
Maryvale High School
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