Eric Harrison

Work History

EJC Studio

08.2018 - Current

Operated full production photography studio specializing in capturing professional images for editorial and commercial projects for print and digital, including magazines, web and marketing ads.
Managed all business operations, including studio budgeting, contract review and negotiations and client relations.
Coordinated and executed photoshoots in studio and on location and managed product inventory.
Networked internal cloud storage system of files for clients ensuring seamless and timely delivery.
Mastered digital editing tools like Adobe Creative Suite (e.g. Lightroom CC, Photoshop, Bridge) and Capture One to control light and color properties of photos and graphics.
Developed systems and procedures to organize processes and improve daily efficiency on set leading to happier work environment, increased profit and doubled clientele.

Ernst & Young, EY-Parthenon

03.2015 - 08.2018

IT Project Specialist-Company Merger Integrations PM
Devised, scheduled, and led teams in merger of Parthenon's legacy infrastructure into EY Global WAN and WiFi networks.
Developed strong understanding and hands on experience with networking framework and concepts: (e.g. LAN/WAN, DNS, TCP IP, T3, VPN, firewalls)
Customized first EY-Parthenon loadsets, user systems hardware spec requirements, and team file shares based on feedback from beta test groups.
Planned and executed end user systems data and application migrations.
Managed IT operations for EY-Parthenon office of 300 employees
Certified IT trainer for Americas region receiving 5 star voting.
Coordinated all technical resources for special offsite client events. Assisted in configuration of T3 lines for long term client engagements when needed
Served as Apple Mac Subject Matter Expert (SME) for Northeast region. Closely working with global Apple's loadset engineering team, was responsible for first customized MacOS loadsets deployed to firm and all their testing phases.

Ernst & Young

03.2010 - 04.2015

Led team of 40 IT professionals, offering mentoring and coaching to build knowledge and skills, and developed digital marketing campaigns to increase usage and help employees transition away from company's legacy video conferencing and chat systems.
Built relationships with cross-functional teams to create web-based data repository of technical documentation, user guides, tutorials, and FAQs using ServiceNow software.
Translated complex technical concepts into user-friendly content for diverse audience.
Worked closely with German software engineering teams to understand product features and functionalities, and troubleshooting processes and triaging based on indicators.
Solicited global feedback from field technicians worldwide to identify major impact incidents and trends to report to stakeholders.

Ernst & Young

Dallas, TX.

06.2005 - 06.2010

Resolved diverse range of technical issues across multiple systems and applications for customers and end-users for 1500 employees.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Authored technical requirement documentation, trained and mentored to suit business goals and technological limits.
Collected and diagnosed software issues and applied troubleshooting techniques to resolve problems and create troubleshooting processes for team.

IBM, Global Business Services

02.2004 - 03.2005

Assigned as onsite manager of EY Service Desk call center contract. Was responsible for managing call centers in Texas and Tampa Florida of 50 Tier 1 technicians.
Offered insight into standard methodologies and common obstacles faced by competing companies, based on experiences with past clients and third-party research.