Eric Hartman
Fairfield,Ohio
Summary
Dynamic professional with extensive experience as a Laser/Brake Press Operator at Allegion Steelcraft, skilled in machine operation and safety procedures. Proven track record in training teams and enhancing production efficiency. Adept at fostering collaboration and implementing standard operating procedures to achieve operational excellence. Strong problem-solver committed to quality and safety.
Overview
26
26
years of professional experience
Work History
Laser/Brake Press Operator
Allegion Steelcraft
08.2021 - Current
- Operated brake press machinery to produce precision metal components.
- Assisted in setting up and adjusting tooling for various production runs.
- Maintained clean and organized work area to ensure safety and efficiency.
- Followed safety protocols while operating heavy machinery consistently.
- Trained new employees on brake press operation and safety procedures, ensuring a knowledgeable workforce.
- Collaborated with team members to meet production deadlines effectively.
Lead Server Trainer
Parker's Blue Ash Tavern
09.2015 - 04.2020
- Led onboarding and training programs for new servers, enhancing team performance and service quality.
- Developed training materials and resources to standardize service procedures across the team.
- Implemented ongoing training sessions, fostering a culture of continuous improvement in service excellence.
- Mentored staff on menu knowledge, upselling techniques, and customer engagement strategies.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
Lead Server Trainer
Firehouse Grill & Brewery
03.2012 - 08.2016
- Ensured compliance with health and safety regulations through regular staff training sessions and assessments.
- Enhanced customer satisfaction by sharing best practices for exceptional service delivery among team members.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
Shift Manager
Skyline Chili
06.2000 - 03.2011
- Supervised daily operations, of crews of 10-15 team members, ensuring adherence to safety and quality standards.
- Trained and mentored staff, fostering a collaborative work environment.
- Streamlined processes to enhance efficiency and reduce operational costs.
- Managed inventory controls, optimizing stock levels and minimizing waste.
- Resolved customer complaints promptly, elevating service satisfaction levels.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Skills
- Machine operation
- Metal fabrication
- Safety procedures
- Standard operating procedures
Timeline
Laser/Brake Press Operator
Allegion Steelcraft
08.2021 - Current
Lead Server Trainer
Parker's Blue Ash Tavern
09.2015 - 04.2020
Lead Server Trainer
Firehouse Grill & Brewery
03.2012 - 08.2016
Shift Manager
Skyline Chili
06.2000 - 03.2011