Erichel Palmer
Atlanta,GA
Summary
A seasoned professional in the hospitality industry, I elevated bar operations at Seminole Hard Rock Hotel & Casino with innovative cocktail creations and strategic promotional activities, enhancing customer satisfaction and loyalty. Expert in mixology and health codes compliance, my leadership significantly boosted profitability and team efficiency. Fluent in bilingual communication, I excel in creating memorable guest experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Seminole Hard Rock Hotel & Casino
01.2023 - 01.2025
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Prepared garnishes by evenly slicing and pitting fruits.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
Assistant Bar Manager
Seminole Hard Rock Hotel & Casino
02.2022 - 01.2023
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Crafted special drink and cocktail menu items for seasonal offerings.
Head Bartender
Ball & Chain
03.2021 - 02.2022
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Crafted special drink and cocktail menu items for seasonal offerings.
Bartender
Restaurant 1800
09.2017 - 03.2021
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Education
Bachelor of Science - Hospitality Administration And Management
UNIVERSITY OF CAMAGUEY
Camaguey, Cuba 07-2019
Skills
- Mixology
- Safe service compliance
- Basic accounting
- Bar restocking
- Hospitality service expertise
- Responsible alcohol service
- Professional appearance
- Order management
- Bilingual
Certification
- ABC Bartending School
- ServSafe Alcohol - National Restaurant Association.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bartender
Seminole Hard Rock Hotel & Casino
01.2023 - 01.2025
Assistant Bar Manager
Seminole Hard Rock Hotel & Casino
02.2022 - 01.2023
Head Bartender
Ball & Chain
03.2021 - 02.2022
Bartender
Restaurant 1800
09.2017 - 03.2021
- ABC Bartending School
- ServSafe Alcohol - National Restaurant Association.
Bachelor of Science - Hospitality Administration And Management
UNIVERSITY OF CAMAGUEY
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