Summary
Work History
Education
Skills
Timeline
Generic

Ericia Duncan

Green Sea,SC

Summary

Results-driven Calibration Technician at Ebtron with expertise in tolerance calculations and quality control procedures. Enhanced customer satisfaction through timely calibration services and effective troubleshooting. Proven ability to meet tight deadlines while fostering teamwork and communication, leading to improved operational efficiency and compliance with industry standards.

Work History

Calibration Technician

Ebtron
  • Calibrated precision instruments to ensure optimal performance and compliance with industry standards.
  • Conducted routine inspections and tests to verify accuracy of measurement devices.
  • Maintained calibration records and documentation for quality assurance purposes.
  • Assisted in troubleshooting equipment issues, providing support for operational continuity.
  • Contributed to a safe work environment through consistent adherence to safety protocols during equipment handling and testing procedures.
  • Ensured compliance with industry standards by keeping up-to-date with regulatory requirements and applying them in daily tasks.
  • Increased customer satisfaction by providing timely and accurate calibration services onsite.
  • Assisted in the development of new calibration methods, leading to more accurate results and improved efficiency.
  • Managed informational database and processing of returns.
  • Consistently met tight deadlines by efficiently prioritizing tasks and working diligently to complete assignments in a timely manner.
  • Expedited issue resolution through effective communication with team members, supervisors, and customers regarding instrument conditions and needs.

Salesperson

ABC Liquor Store
  • Assisted customers in product selection and provided detailed information on inventory.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained organized stock levels and displayed merchandise to enhance customer experience.
  • Collaborated with team members to meet daily sales targets and improve overall store performance.
  • Contributed to event marketing, sales and brand promotion.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to team objectives in fast-paced environment.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Trained new employees on customer service, money handling and organizing strategies.

Maintenance Crew Member

Chicora Beach Holiday
  • Developed knowledge of products to answer customer inquiries and promote sales initiatives.
  • Trained new staff on store procedures, enhancing team effectiveness and service delivery.
  • Implemented inventory control measures to reduce waste and optimize stock management.
  • Resolved customer complaints professionally, fostering positive relationships and loyalty.

Wire Technician

Escode
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Built relationships with customers and community to promote long term business growth.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

High School Diploma -

Tabor City High School
Tabor City, NC
06.1990

Skills

Tolerance calculations

Electrical troubleshooting

Quality control procedures

Test equipment operation

Timeline

Calibration Technician

Ebtron

Salesperson

ABC Liquor Store

Maintenance Crew Member

Chicora Beach Holiday

Wire Technician

Escode

High School Diploma -

Tabor City High School
Ericia Duncan