Ericia Loving

Manager

Taco Bell

01.2023 - 06.2024

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
Organized professional development programs for staff, leading to improved performance and skill sets.
Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Increased market share with strategic business development efforts, expanding into untapped markets.
Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Defined clear targets and objectives and communicated to other team members.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.
Identified and communicated customer needs to supply chain capacity and quality teams.
Leveraged data and analytics to make informed decisions and drive business improvements.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Launched quality assurance practices for each phase of development
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Managed senior-level personnel working in marketing and sales capacities.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

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