ERIC J. MARTINEZ
Irvine,CA
Summary
Seasoned professional in general and operations management, with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow, and reducing costs. Proven track record of enhancing overall business performance through effective leadership, and innovative problem-solving.
Overview
11
11
years of professional experience
Work History
Operations Manager
Crown Valley Imaging
Mission Viejo, CA
09.2021 - Current
- Oversee all medical staff, including radiologists, technicians, medical assistants, patient care coordinators, and call center staff.
- Instituted ongoing training programs for technologists and support staff, leading to an increase in staff proficiency, and a decrease in error rates.
- Achieved and maintained accreditation from the American College of Radiology (ACR) through rigorous quality assurance programs.
- Spearheaded the installation of advanced MRI and CT software, improving diagnostic accuracy and patient satisfaction.
- Implemented successful business strategies to increase revenue and target new markets.
Branch Manager
Enterprise Rent-A-Car
Mission Viejo, CA
04.2016 - 08.2021
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Analyzed competitors and market trends to facilitate business growth.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant Manager
Adidas
Irvine, CA
04.2014 - 02.2016
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
Education
Bachelor of Science - Health Science
California State University
Fullerton, CA05.2015
Skills
- Business administration
- EMR Database
- Team building
- Health and safety compliance
- Schedule oversight
- Planning and implementation
- Market growth
- KPI tracking
- Staff management
- Sales strategy
- Project management
- Quality assurance
- Training development
Timeline
Operations Manager
Crown Valley Imaging
09.2021 - Current
Branch Manager
Enterprise Rent-A-Car
04.2016 - 08.2021
Assistant Manager
Adidas
04.2014 - 02.2016
Bachelor of Science - Health Science
California State University
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