Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick

Lakeland

Summary

Proactive and customer-focused, adept at providing exceptional service and maintaining high sanitation standards, honed at Dunkin' Donuts Franchising. Demonstrated ability to multitask and thrive in fast-paced environments, with a knack for streamlining processes and enhancing team efficiency. Excels in organization and planning, alongside a strong initiative, contributing to significant improvements in customer satisfaction and operational workflow.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Fast Food Worker

Dunkin' Donuts Franchising
09.2024 - Current
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.

Intern

Renaissance Hotel
09.2023 - 08.2024
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Participated in planning and execution of community outreach programs, strengthening community relations.
  • Supported customer service improvements with detailed feedback analysis.

Intern

Hazen and Sawyer
10.2022 - 08.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Explored new technologies and approaches to streamline processes.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Intern

ZooTampa at Lowry Park
09.2021 - 03.2022
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.

Education

High School Diploma -

Cristo Rey Tampa High School
6400 E Chelsea St Tampa
05.2024

Skills

  • Customer service
  • Positive attitude and enthusiasm
  • Cleaning and sanitation
  • Fast and efficient service worker
  • Organized multi-tasker
  • Accustomed to shift work
  • Organization and planning
  • Valid state driver's license
  • Initiative and proactivity

Languages

Spanish
Native or Bilingual

Timeline

Fast Food Worker

Dunkin' Donuts Franchising
09.2024 - Current

Intern

Renaissance Hotel
09.2023 - 08.2024

Intern

Hazen and Sawyer
10.2022 - 08.2023

Intern

ZooTampa at Lowry Park
09.2021 - 03.2022

High School Diploma -

Cristo Rey Tampa High School
Erick