Erick Ambriz
Lodi,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Bilingual [Type] professional fluent in Spanish and English. Adept at keeping original emotion, style and content of messages. Well-versed in cultural context of conversations.
Overview
22
22
years of professional experience
Work History
Armed Security Officer
Gaurdian Protection Force
05.2022 - Current
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Performed routine inspections of security equipment, identifying maintenance needs to prevent system failures.
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Responded quickly to incidents and assessed active situations for security concerns.
Grocery Shopper
Instacart
09.2020 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Improved customer satisfaction by promptly delivering grocery orders with accuracy and professionalism.
Store Manager
Oreilly Auto Pats
10.2013 - 09.2020
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted in recruiting, hiring and training of team members.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed and implemented successful staff incentive programs to motivate employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Approved regular payroll submissions for employees.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Delivered services to customer locations within specific timeframes.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
Auto Mechanic
Giant Discount Tire
07.2006 - 04.2011
- Examined components and general state of vehicle engine to diagnose issues accurately.
- Read and followed technical documentation to complete accurate repairs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Changed, rotated, and balanced tires on different types of vehicles.
Installation Technician
Dentoni's Custom Truck Works
05.2005 - 07.2006
- Ordered repair parts quickly to prevent delays in projects and repair work.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Installed aftermarket parts on vehicles, such as lift kits, bed liners, truck bed covers, and running boards.
Automotive Technician
Giant Discount Tire
05.2002 - 05.2005
- Conducted vehicle inspections and recorded results in database to comply with [State] vehicle inspection requirements.
- Inflated tires to recommended pressure levels for tire and vehicle size.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Greeted customers and answered questions about oil changes and other services.
- Kept shop areas neat, clean, and free of safety hazards.
Education
No Degree - Criminal Justice
San Joaquin Delta College
Stockton, CANo Degree - Social Sciences
San Joaquin Delta College
Stockton, CASkills
- Coaching and Mentoring
- Incident documentation
- Security camera monitoring
- Professional Demeanor
- Report Writing
- Team Building and Leadership
- Business Management
- Cost analysis and savings
- P&L Administration
- Sales Analysis
- Shift Scheduling
- Operations Management
Languages
Spanish
Native or Bilingual
Timeline
Armed Security Officer
Gaurdian Protection Force
05.2022 - Current
Grocery Shopper
Instacart
09.2020 - 05.2022
Store Manager
Oreilly Auto Pats
10.2013 - 09.2020
Auto Mechanic
Giant Discount Tire
07.2006 - 04.2011
Installation Technician
Dentoni's Custom Truck Works
05.2005 - 07.2006
Automotive Technician
Giant Discount Tire
05.2002 - 05.2005
No Degree - Criminal Justice
San Joaquin Delta College
No Degree - Social Sciences
San Joaquin Delta College
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