Spearheaded the development and maturation of Enterprise Risk & Resilience programs for Bridgestone West, overseeing risk for 46 countries, 5,600 retail stores, 54 manufacturing plants & distribution centers, and 5 test facilities, reducing risk incidents by nearly 200% year over year.
Designed and implemented an enterprise risk register and associated KRI tracking, enhancing risk visibility and response efficiency across all business unites, executive teams, and governance committees.
Facilitate implementation of the business continuity lifecycle for critical functions, ensuring the effective development of comprehensive risk assessments, impact analyses, recovery strategies, and business continuity plan creation.
Fostered a risk and resilience culture, driving value creation and protection by demonstrating the importance of risk management, educating all business functions, and integrating risk principles and risk awareness into our decision-making process.
Developed and standardized business continuity policies, procedures, and processes, improving organizational resilience and reducing recovery times.
Partnered with business leaders to proactively monitor emerging risks, successfully integrating risk management principles into broader business strategies, mitigating potential disruptions and enhancing strategic resilience.
Led the implementation of the Fusion Risk Management platform for the Global Risk Management and Information Security GRC teams.
VICE PRESIDENT, OPERATIONAL RISK & RESILIENCE
Finastra
1 2020 - 10.2022
Develop, update and manage the Global Resiliency Strategy for the enterprise to include process improvement, tool alignment, and metrics/reporting
Responsible for Operational Risk, Business Continuity, Crisis Management, Third Party Risk, Enterprise Governance 'ESG', GRC tool operations, and Enterprise Risk Management 'ERM'
Serve as representative for all external partnerships and regulatory agencies in the risk management and resilience space
Incorporate Safety and Security Initiatives into Global Resiliency Program, achieving 85% improvement in safety compliance and security incident response times.
Led a global team of risk management professionals, ensuring program consistency across all operational regions.
Collaborated with internal stakeholders on risk management and resilience initiatives, ensuring 100% program compliance and fostering a cohesive approach to risk mitigation.
Established and managed a Continuous Improvement and Issue Management program for Global Risk Management, leading to a 65% increase in issue resolution efficiency and significant reduction in recurring risk incidents.
Chaired Risk Management and Resilience Committees for Information Security, Disaster Recovery, Policy Governance, Safety & Security, and Business Risk, driving strategic initiatives that resulted in 100% regulatory compliance and improvement in risk posture.
DIRECTOR, RESILIENCE & SAFETY
Crowley
10.2016 - 01.2020
Established and managed teams focusing on Business Continuity Safety programs based on organization's risk environment
Implemented position specific Industrial Athlete program in order to lessen the frequency and severity of injuries
Implemented the FUSION Risk Management system to manage Business Continuity, Disaster Recovery, and Crisis Management programs at the enterprise level
Implemented effective processes to categorize and manage incidents
Implemented the SendWord Now mass notification system as part of this initiative
Created company scorecard to track the organization's safety performance
Transitioned from lagging to leading indicators with a focus on proactive initiatives and programs
Served as private sector liaison with DHS, FBI, State Emergency Management and White House Public Office
Represented the organization with insurance brokers and companies in all safety and resilience initiatives
Led Safety Culture transformation in collaboration with Safety Experts from Los Alamos National Laboratory and Saint Mary's University.
MANAGER, RISK MANAGEMENT & BUSINESS CONTINUITY
Southwest Gas
05.2015 - 10.2016
Created and established organization's Business Continuity and Crisis Management programs
Collaborated with DHS and FBI on items relating to Physical Security and Emergency Response
Served as the organization's Incident Commander
Served as liaison and point of contact for all Government partnerships and initiatives including the Government Emergency Telecommunications Service 'GETS' and the Wireless Priority Service 'WPS'
Served as facilitator and senior advisor for the Executive Crisis Management Team 'ECMT'.
PRINCIPAL, CORPORATE SECURITY & BUSINESS CONTINUITY
Third Federal Savings & Loan
10.2007 - 05.2015
Served on Credit Risk, AML, and Security Committees
Developed corporate continuity strategy
Led the Systems & Operational Support group
Drafted Policy & Procedure Manual
Served as Business Continuity Coordinator for Regulatory activities
Developed Physical Security program.
Education
MASTER OF SCIENCE - SECURITY AND DISASTER MANAGEMENT
University of Alaska Fairbanks
B.Sc. - EMERGENCY MANAGEMENT AND HOMELAND SECURITY
University of Alaska Fairbanks
FEMA Executive Academy - National Emergency Management Executive Academy