Erick Avila
Riverside,CA
Summary
Dynamic professional with a proven track record at Amazon, showcasing exceptional physical strength and multitasking abilities. Excelled in roles requiring flexibility and problem-solving, significantly increasing efficiency in stowing processes. Renowned for outstanding communication skills and professionalism, consistently enhancing team performance and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Amusement Ride Operator
G&S Shows
04.2019 - Current
- Ensured compliance with state regulations by documenting routine safety checks accurately before each shift start time.
- Delivered informative pre-ride spiels to guests, setting clear expectations and enhancing their overall experience.
- Collaborated with team members to ensure smooth transitions between shifts, maintaining consistent ride operations throughout the day.
- Handled emergency situations calmly, following established protocols to ensure guest safety at all times.
- Demonstrated adaptability by cross-training on multiple attractions, increasing flexibility within the team during peak seasons or staff shortages.
- Identified potential maintenance issues during daily equipment inspections, ensuring timely repairs and minimizing downtime.
- Provided exceptional customer service by answering guest inquiries and addressing concerns in a friendly and professional manner.
- Supported park management by providing accurate documentation of incidents involving guest injuries or complaints, facilitating prompt resolutions.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Cashier
7-eleven
07.2016 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Efficiently managed Lotto transactions and logged in its daily sales and count records.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Stower
Amazon
12.2015 - 06.2016
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over hundreds of products onto shelves according to type, weight, and size.
- Safely stacked items to maximize space within acceptable safety limits.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Separated damaged items from functional ones before placing on shelves.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
- Assisted new employees with training and orientation, fostering a supportive work culture that prioritized teamwork and growth.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
Cook Shift Leader
Wingstop
09.2014 - 11.2015
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Collaborated with front-of-house staff to ensure seamless communication between kitchen and dining room teams for optimal guest satisfaction.
- Participated in weekly management meetings to discuss menu changes, staffing needs, and other operational concerns.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Office Manager
Crescent Metal Products
02.2012 - 03.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Managed weekly payrolls and monthly bonuses for all employees.
- Communicated daily with vendors and customers via email, fax, phone and in-person regarding quotes, purchase orders, parts and equipment and scheduled payments to ensure understanding and satisfaction of our company services.
- Created yearly bank log reports used to show company growth and losses.
Education
Bachelor of Interdisciplinary Studies - Criminal Justice
South University
Savannah, GA07-2025
High School Diploma -
Opportunities For Learning
Los Angeles, CA06-2011
Skills
- Cash handling experience
- Flexibility
- Maintenance and Electrically trained
- Multitasking Abilities
- Conflict resolution techniques
- Communication Skills
- Computer Literacy
- Reliability
- Positive Attitude
- Problem-solving abilities
- Professionalism
- Record keeping
- Bank Deposits
- Microsoft Excel
- Attention to detail
- Customer assistance
Timeline
Amusement Ride Operator
G&S Shows
04.2019 - Current
Cashier
7-eleven
07.2016 - 08.2018
Stower
Amazon
12.2015 - 06.2016
Cook Shift Leader
Wingstop
09.2014 - 11.2015
Office Manager
Crescent Metal Products
02.2012 - 03.2015
Bachelor of Interdisciplinary Studies - Criminal Justice
South University
High School Diploma -
Opportunities For Learning
Similar Profiles
Ethan RossEthan Ross
Carnival Worker at Local ShowsCarnival Worker at Local Shows
Brayten JessupBrayten Jessup
Volunteer in Listening to Girls Rant About Girls at Friends' Houses, My House, Church, Reality ShowsVolunteer in Listening to Girls Rant About Girls at Friends' Houses, My House, Church, Reality Shows
Boudala KonateBoudala Konate
General Laborer Material Handling at Wild Rose Shows-Edmonton, ABGeneral Laborer Material Handling at Wild Rose Shows-Edmonton, AB