Erick Castillo Jr.
Brownsville,TX
Summary
Dynamic and results-driven professional with extensive experience in logistics and customer-focused roles. Adept at managing customer interactions, resolving issues, and retaining business through effective communication and upselling techniques. Bilingual in English and Spanish, I excel in building strong customer relationships and ensuring satisfaction. My background in warehouse operations and team management has honed my problem-solving skills and attention to detail, making me well-suited for a role that involves customer satisfaction.
Overview
6
6
years of professional experience
Work History
Logistics Administrative Clerk
Chenega Global Services
01.2022 - Current
- Managed client communications to ensure accurate and timely delivery of goods, addressing inquiries and resolving logistical issues promptly.
- Coordinated with internal teams and external vendors to ensure seamless operations, enhancing customer satisfaction by meeting or exceeding delivery expectations.
- Maintained detailed records of shipments, orders, and inventory, ensuring accuracy in processing requests and addressing customer concerns efficiently.
Shipping and Receiving Coordinator
DSV Air & Sea
01.2021 - 12.2021
- Collaborated with vendors and internal departments to ensure accurate order fulfillment and timely deliveries, enhancing overall customer satisfaction.
- Handled customer inquiries regarding shipment status, delivery timelines, and order discrepancies, ensuring prompt and clear communication to resolve concerns.
- Processed and tracked orders using inventory management systems, ensuring accuracy in shipment documentation and resolving any issues proactively.
Administrative Assistant
Texas Southmost College
08.2018 - 12.2019
- Maintained organized records of shipments, receipts, and inventory, ensuring accurate data entry and timely updates.
- Coordinated schedules and communications between departments, suppliers, and clients, managing calendars for campus activities.
- Prepared and processed shipping documentation, including invoices, bills of lading, and customs forms, demonstrating strong attention to detail and administrative support skills.
Education
Associate of Science - General Studies
Texas Southmost College
Brownsville, TXHigh School Diploma -
Lopez Early College High School
Brownsville, TXSkills
- Customer Complaint Resolution
- Account Management
- CRM Software
- Shipping coordination
- Data Entry
- Quality Assurance
- Clerical Support
- Dedicated Team Player
- Technical Support
Timeline
Logistics Administrative Clerk
Chenega Global Services
01.2022 - Current
Shipping and Receiving Coordinator
DSV Air & Sea
01.2021 - 12.2021
Administrative Assistant
Texas Southmost College
08.2018 - 12.2019
Associate of Science - General Studies
Texas Southmost College
High School Diploma -
Lopez Early College High School
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