ERICK CHAVEZ
Health & Safety Sup
Las Vegas,NV
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Floater Manager
Great Clips
Las Vegas, NV
11.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
Barber
Great Clips
Las Vegas, NV
08.2020 - 11.2022
- Answered incoming telephone calls and scheduled appointments for clients.
- Styled hair according to customer preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Distributed business cards outside of salon to generate new business.
- Counted and documented opening and closing cash amounts daily.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Managed complex appointment schedule for high-volume client base.
- Operated clippers and shears to create customized looks.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Business Owner
EC Fades
Las Vegas, NV
03.2014 - 03.2020
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Conducted audit inspections and independent checks to verify parts and materials.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Theology
Grand Canyon University
Phoenix, AZ 10.2023 - Current
Associate of Arts - Deaf Studies
College of Southern Nevada
Las Vegas, NV 09.2021 - 12.2022
Skills
Policies and procedures
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Arts - Theology
Grand Canyon University
10.2023 - Current
Floater Manager
Great Clips
11.2022 - Current
Associate of Arts - Deaf Studies
College of Southern Nevada
09.2021 - 12.2022
Barber
Great Clips
08.2020 - 11.2022
Business Owner
EC Fades
03.2014 - 03.2020
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