Erick Cooke
Watauga,TX
Summary
Hardworking maintenance technician bringing 13+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong reliable hands on knowledge of hand and power tool operation and safety measures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Operations Manager
Cold Front Mechanical AC & Heating
05.2018 - Current
- Directed daily operations activities, ensuring smooth workflow across all departments involved in delivering services to customers.
- Negotiated contracts with suppliers, securing favorable terms that contributed to cost savings for the organization.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Conducted thorough diagnostic tests to accurately identify issues and determine appropriate solutions for a variety of devices.
Facility Support Technician
QuikTrip
03.2015 - 05.2018
- Reduced downtime for machines, equipment and general facilities through proactive identification, resolution and repair of technical issues.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
Assistant Maintenance Technician
Finlay Management, City Parc At Keller
11.2010 - 03.2015
- Supported the maintenance team in completing projects efficiently, ensuring minimal disruption to operations.
- Collaborated with other technicians for successful completion of large-scale repair tasks.
- Ensured optimal functioning of HVAC systems through regular cleaning, inspection, and filter replacements.
- Demonstrated strong attention to detail while performing carpentry work such as repairing doors, windows, and furniture items.
- Upheld high standards of customer service when interacting with tenants or property owners during maintenance tasks.
- Managed inventory levels for essential supplies, placing orders when necessary to avoid shortages or delays in task completion.
Education
Diploma Cirtificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
ATI Career Training Center - North Richland Hills
North Richland Hills, TX02.2010
GED -
University of North Texas
Denton, TX05.2008
Skills
- Air conditioning, heating and refrigeration troubleshooting and repair
- Appliance troubleshooting and repair
- High voltage and low voltage electrical troubleshooting
- Plumbing repair
- Welding
- Copper brazing
- Ceiling fan and light fixture repair
- Painting
- Sheetrock repair
- Cosmetic repair
Certification
- Certified - Universal EPA.
- Licensed HVAC-R Technician.
Timeline
Service Operations Manager
Cold Front Mechanical AC & Heating
05.2018 - Current
Facility Support Technician
QuikTrip
03.2015 - 05.2018
Assistant Maintenance Technician
Finlay Management, City Parc At Keller
11.2010 - 03.2015
Diploma Cirtificate - Heating, Air Conditioning, And Refrigeration Installation And Repair
ATI Career Training Center - North Richland Hills
GED -
University of North Texas
- Certified - Universal EPA.
- Licensed HVAC-R Technician.
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