Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERICK CORTEZ

Arlington,Texas

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Hardworking Mechanic skilled in resolving mechanical issues on diverse vehicles through troubleshooting and diagnostics. Successful at adapting to new procedures, makes and models. Safely lifts up to 14000 pounds.

Overview

20
20
years of professional experience

Work History

Shop Manager

Ace Auto Center
04.2018 - 02.2023
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Optimized warehouse organization by redesigning floor layout and creating efficient storage solutions.
  • Increased team productivity through effective training, coaching, and performance management of staff members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Test drove vehicles to determine problems and test repairs.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Service and shop manager

Tricolor
02.2017 - 03.2018
  • Enhanced diagnostics through out the team for efficient repairs on all vehicles.
  • Implemented team meetings for companies daily goals
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Controlled costs by effectively negotiating with vendors, saving on budget per year.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.

Shop Manager

Ace Auto Center
10.2013 - 02.2017
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Optimized warehouse organization by redesigning floor layout and creating efficient storage solutions.
  • Increased team productivity through effective training, coaching, and performance management of staff members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Test drove vehicles to determine problems and test repairs.
  • Followed established safety procedures and techniques when working under lifted vehicles.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.

Automotice Technician

Joe's Complete Auto
11.2011 - 10.2013
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.

Technician and Service Writer

Meineke Car Care Center
04.2005 - 11.2010
  • Test drove vehicles to determine problems and test repairs.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Prevented potential breakdowns, conducting comprehensive preventative maintenance checks on client vehicles.
  • Delivered fast resolutions to emergency situations, prioritizing repairs for stranded motorists or critical fleet vehicles when needed.

Sales Manager and Customer Service Rep.

AutoZone
01.2003 - 04.2005
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

Automotive Degree -

Lincoln Technical Institute

High School Diploma -

Sam Houston High School

Skills

  • Health and safety
  • Invoicing
  • Troubleshooting skills
  • Maintenance and repairs
  • Hand and power tools
  • Troubleshooting
  • Engine repair
  • Works Well Under Pressure
  • Multitasking and Organization

References

  • Chau Tran, (817) 995-8094, Meineke Car Care Center
  • Jose Quiroga, (214) 228-0844, AutoZone
  • Magnus Onwuka, (817) 333-9617, Mobil One Lube

Timeline

Shop Manager

Ace Auto Center
04.2018 - 02.2023

Service and shop manager

Tricolor
02.2017 - 03.2018

Shop Manager

Ace Auto Center
10.2013 - 02.2017

Automotice Technician

Joe's Complete Auto
11.2011 - 10.2013

Technician and Service Writer

Meineke Car Care Center
04.2005 - 11.2010

Sales Manager and Customer Service Rep.

AutoZone
01.2003 - 04.2005

Automotive Degree -

Lincoln Technical Institute

High School Diploma -

Sam Houston High School

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ERICK CORTEZ