Erick Delgadillo
Los Angeles,CA
Summary
Dynamic leader with a proven track record at Cinepolis USA, excelling in operations management and staff development. Enhanced team productivity and customer satisfaction through strategic planning and effective employee relations. Skilled in Microsoft Software and adept at fostering leadership qualities, achieving significant improvements in service delivery and team performance.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
Cinepolis USA
04.2021 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Motivated, trained, and disciplined employees to maximize performance.
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Manager
Cinepolis USA
11.2018 - 05.2020
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Evaluated customer service staff performance and provided constructive feedback.
Supervisor
Cinepolis USA
11.2017 - 11.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Introduced standardized training for cohesive learning environments.
Cast Member
Cinepolis USA
10.2015 - 11.2017
- Maintained customer satisfaction with quick and professional handling of product.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Oscar De La Hoya Animo Charter High School
Los Angeles, CA06.2012
Skills
- Employee Relations
- Employee Scheduling
- Strategic planning skill
- Operations Management
- Training and development background
- Staff Development
- Staff Management
- Google Drive
- Supervision and leadership
- Microsoft Software Proficiency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Cinepolis USA
04.2021 - Current
Service Manager
Cinepolis USA
11.2018 - 05.2020
Supervisor
Cinepolis USA
11.2017 - 11.2018
Cast Member
Cinepolis USA
10.2015 - 11.2017
High School Diploma -
Oscar De La Hoya Animo Charter High School
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