Erick Diaz
Tampa
Summary
With experience as a stock associate, front desk staff, and brand ambassador, I bring a versatile skill set. I am organized and efficient in managing inventory and maintaining smooth operations. I excel in customer service, ensuring a positive experience for guests and customers. As a brand ambassador, I effectively promote products and communicate brand messages. I am quick to solve problems, stay calm under pressure, and pay close attention to detail in every task. Comfortable with multitasking, I balance multiple responsibilities and work well within teams, making me adaptable in both customer-facing and behind-the-scenes roles.
Overview
5
5
years of professional experience
Work History
Stock Associate
Val’s home decor
Tampa
12.2024 - Current
- Cleaned work area periodically including sweeping floors and dusting shelves.
- Identified damaged goods upon receipt of shipment and reported them accordingly for returns or exchange purposes.
- Organized shelves, racks, and displays to ensure merchandise was easy for customers to locate.
- Provided excellent customer service by responding promptly to inquiries regarding product availability, prices, features, benefits .
- Maintained accurate inventory records by regularly performing stock counts and audits.
Front Desk Associate
Crunch Fitness
Tampa
11.2022 - 12.2024
- Utilized problem-solving skills to resolve customer complaints in an efficient manner.
- Maintained daily records of all transactions, including payments and cancellations.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
- Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Assisted the gym by providing memberships and helping trainers sell programs.
Brand Ambassador
Abercrombie & Fitch
Tampa
08.2020 - 10.2022
- Communicated regularly with team members regarding progress updates on projects.
- Collaborated with creative professionals to develop effective marketing strategies.
- Developed and executed brand awareness campaigns to increase customer engagement.
- Managed relationships with vendors involved in promotional activities.
Education
Bachelor of Science - Nursing
Keiser University
Fort Lauderdale, FL04-2028
Skills
- Effective communication
- Time management
- Problem solving
- Customer service
- Heavy lifting
- Microsoft office
- Pallet jack operation
- Equipment operation
- Customer relationships
- Sales support
- Safety processes and procedures
- Quick learner
- Bilingual
- Attention to detail
- Hospitable
Languages
Spanish
Native/ Bilingual
Affiliations
- Rock climbing
- Weightlifting
- Car enthusiast
Timeline
Stock Associate
Val’s home decor
12.2024 - Current
Front Desk Associate
Crunch Fitness
11.2022 - 12.2024
Brand Ambassador
Abercrombie & Fitch
08.2020 - 10.2022
Bachelor of Science - Nursing
Keiser University