Erick Duncan
Summary
Dynamic leader with a proven track record at Thomas Wrecker Service, excelling in strategic account development and client relationship management. Leveraged excellent communication skills to surpass sales goals and foster meaningful client connections. Expert in solution selling and operations optimization, consistently driving growth and team success.
Overview
2
2
years of professional experience
Work History
Auction Sales Manager & Coordinator
Thomas Wrecker Service
03.2024 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased sales volume and expanded product line to new retailers
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Facilitated business by implementing practical networking techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Communicated product quality and market comparisons by creating sales presentations.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Gathered and organized materials to support operations.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Interceded between employees during arguments and diffused tense situations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
Tow Truck Operator
Thomas Wrecker Service
10.2023 - Current
- Completed preventive maintenance checks and basic repairs to vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Prevented waste when transferring materials between transport containers and processing equipment.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Boosted team performance by moving materials with forklifts, cranes, and other equipment.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Troubleshot and diagnosed mechanical issues, completed basic repairs, and conducted preventive maintenance actions to keep equipment functional.
- Answered roadside assistance calls for tows and other vehicle support.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
Assistant to the CEO
J.D. Thomas
10.2022 - Current
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Screened personal and business calls and directed to appropriate party.
- Worked with senior management to initiate new projects and assist in various processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and managed office systems to efficiently deal with documentation.
- Led staff and vendors in providing high level of service for owner and guests.
Auto & Body Shop Hand
Thomas Auto Body
10.2022 - Current
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Used hand trucks and forklifts to load, unload, and transport items.
- Assembled products according to changing daily work orders and specific customer needs.
- Constructed and dismantled components and gathered materials for repairs, maintenance, and new installations.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Inspected products and machines to maintain quality and efficiency.
- Performed general equipment maintenance and repair to minimize downtime.
- Maintained organized work area by cleaning and removing hazards.
- Met production targets and tight deadlines by collaborating closely with team members.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Collaborated with other departments to optimize production workflows.
Education
High School Diploma -
Southwest Highschool
4100 Altamesa Blvd06-2021
Skills
- Key account development
- Strategic account development
- Sales presentation
- Solution selling
- Operations
- Salesforce
- Excellent communication skills
- Product and service management
- Contact follow-up
- Sales planning
- Team oversight
- Social media savvy
- Persuasive negotiations
- Strategic planning
- Brand-building strategies
- Verbal and written communication
- Client relationship management
- Database management
- Rapport and relationship building
- Sales and market development
- Extensive personal network
- Consultative and relationship selling
- Cold calling
- Process optimization
- Sales operations
- Decisive
- Positive and upbeat
- Employee motivation
- Resolution-oriented
Timeline
Auction Sales Manager & Coordinator
Thomas Wrecker Service
03.2024 - Current
Tow Truck Operator
Thomas Wrecker Service
10.2023 - Current
Assistant to the CEO
J.D. Thomas
10.2022 - Current
Auto & Body Shop Hand
Thomas Auto Body
10.2022 - Current
High School Diploma -
Southwest Highschool
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