ERICK EDWARDS
Senior Support Analyst
Kinston,NC
Summary
Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems.
Overview
6
6
Certifications
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Senior Support Analyst
Principle IT Services
Kinston, NC
01.2020 - Current
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Troubleshot hardware and software to determine and rectify network problems.
Network Administrator
Eastern Carolina Broadband
Pink Hill, NC
09.2019 - 01.2020
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Planned, implemented and maintained wireless network strategy and operation.
- Developed and refined build process and configurations, and contributed to network automation.
- Maintained network hardware and software and monitored network to support network availability to end users.
Computer Support Technician
Principle IT Services
Kinston, NC
06.2014 - 09.2019
- Provided technical assistance to customers on inbound telephone tech support calls.
- Used remote access to perform troubleshooting when needed.
- Traveled to facilities to install and troubleshoot network equipment.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
Associate of Applied Science - Computer Engineering Technology
Lenoir Community College
Kinston, NC 08.2008 - 05.2013
Bachelor of Science - Network Operations And Security
Western Governors University
Salt Lake City, UT 09.2019 - Current
Skills
Experience with Cisco Call Manager
Experience with Cisco Telepresence and Management Suite
Experience with Microsoft Office (2010, 2013, 2016, 2019, 365)
Experience with Windows Server 2012/2016
Experience with Cisco Unity Connection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified Meraki Network Operator
Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
CompTIA Cloud Essentials+
11-2020
CompTIA Security+
08-2020
Senior Support Analyst
Principle IT Services
01.2020 - Current
CompTIA A+
01-2020
Network Administrator
Eastern Carolina Broadband
09.2019 - 01.2020
Bachelor of Science - Network Operations And Security
Western Governors University
09.2019 - Current
CCNA - Cisco Certified Network Associate
02-2019
CCENT - Cisco Certified Entry Technician
03-2018
Certified Meraki Network Operator
01-2018
Computer Support Technician
Principle IT Services
06.2014 - 09.2019
Associate of Applied Science - Computer Engineering Technology
Lenoir Community College
08.2008 - 05.2013