Highly skilled professional with a strong background in controls and systems engineering, field service, and technical operations. Equipped with an Associate degree in Computer Information Systems and certifications in IBM z/OS Mainframe and Enterprise Design. Proficient in PLC programming with a proven ability to troubleshoot, maintain, and optimize complex systems. Adept at bridging technical expertise with customer service excellence, leveraging strong communication skills in both English and Spanish. Experienced in Agile methodologies, design thinking, and schematic design, with hands-on mechanical knowledge and a solutions-oriented mindset.