Summary
Overview
Work History
Education
Skills
References
Leadership Experience
Timeline
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Erick Evans

Houston

Summary

Technician with extensive experience in equipment installation and network troubleshooting at Transcore. Proven track record of enhancing operational efficiency through effective problem-solving and collaboration. Skilled in electrical maintenance and user training, consistently delivering exceptional customer service and fostering strong inter-team relationships. Reliable professional with a strong background in system installation, maintenance, and repair, ensuring equipment safety and performance through thorough inspections.

Overview

11
11
years of professional experience

Work History

Technician II

Transcore
05.2023 - Current
  • Installing different types of equipment, such as servers, cameras, detectors, and controller cabinets.
  • Laying and connecting electrical conductors, data conductors, and fiber optic cables.
  • Attaching conductors to equipment to ensure proper functioning.
  • Connecting electrical conductors to power sources to activate equipment.
  • Testing devices to ensure they are working correctly.
  • Maintaining detailed logs to track field conditions and installation activities.
  • Mentoring or training newer technicians.
  • Traveling to other cities to install equipment.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, and power supplies..
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.

Field Engineer II

University Health System
San Antonio
04.2021 - 03.2023
  • Ensured accurate linkage of network connections and phones via IDF/MDFs.
  • Executed timely termination of data cables and installation of lines for urgent requests.
  • Verified documentation accuracy during equipment deliveries and project completions.
  • Configured phones using Call Manager, including new lines and voicemail for customers.
  • Resolved customer networking issues with remote access tools.
  • Collaborated with external teams to ensure prompt completion of service requests.
  • Supported over 500 users across two buildings while fostering inter-team relationships.
  • Completed multiple city-wide projects, significantly enhancing organizational efficiency.

Advanced Repair Agent

Best Buy
08.2014 - 04.2021
  • Reviewed coaching forms and performance evaluations for all employees to ensure comprehensive feedback.
  • Repaired damaged components such as motherboards, RAM sticks, CPUs, and video cards, ensuring that all parts are functioning properly before returning the product to the customer.
  • Organized and filed confidential documents, enhancing accessibility and security of information.
  • Scheduled appointments and conducted meetings with clients to address their needs efficiently.
  • Entered research data into the system accurately using specialized computer software.
  • Contacted clients via phone and email to provide timely updates on repair statuses.
  • Trained and coached co-workers on various processes, fostering a collaborative work environment.
  • Instructed customers on effective use of office programs, improving user confidence and productivity.
  • Participated in conference calls to receive essential updates on products and programs.

Education

High School Diploma -

University of Maryland Global Campus
Maryland
08.2021

Skills

  • Computer software and hardware
  • Troubleshooting and problem solving
  • Microsoft Office proficiency
  • Adaptability and critical thinking
  • Customer service excellence
  • Equipment installation and testing
  • Network troubleshooting and cable termination
  • Technical documentation skills
  • Field service expertise
  • Team collaboration and project management
  • User training and support
  • Electrical maintenance
  • Customer service
  • Network troubleshooting
  • Equipment installation
  • Problem solving
  • Team collaboration
  • Technical documentation
  • Time management
  • System Tests
  • Heavy lifting
  • Installation and repair
  • Software configuration
  • System troubleshooting
  • User training
  • User support
  • Problem-solving
  • Team Training
  • Troubleshooting and diagnosis
  • Troubleshooting
  • Critical thinking
  • Basic coding
  • Electrical repair
  • Maintenance and repairs
  • Software installation
  • Hardware installation
  • Project management
  • Troubleshooting and Diagnostics
  • Performance improvement

References

  • Rico Contreras, 210-665-2222, Network Specialist
  • Julio Arrambide, 210-623-0767, Network Specialist
  • Raymond Gutierrez, 210-380-1010, Network Specialist
  • Jorge Rojas Caez, 210-789-9779, Field Engineer 2
  • Carlos Sanchez, 713-459-3274, Technician Lead
  • Anthony Polanco, 832-868-9876, Technician Lead

Leadership Experience

Throughout my time with my current company, I have gained significant insights into business operations and honed my client communication skills. My experience in various roles has equipped me with the ability to effectively de-escalate and manage challenging customer interactions. I have a proven track record of successfully managing my building and proactively taking ownership to complete tasks and fulfill requests. These experiences have been invaluable in my professional growth and are essential for the next stage of my career.

Timeline

Technician II

Transcore
05.2023 - Current

Field Engineer II

University Health System
04.2021 - 03.2023

Advanced Repair Agent

Best Buy
08.2014 - 04.2021

High School Diploma -

University of Maryland Global Campus

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