Erick Fernandez
Dania Beach,FL
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Asiatiko Robata Bar. Proven ability to enhance guest engagement and satisfaction through effective communication and multitasking. Strong cash handling expertise complemented by a solid work ethic, consistently delivering quality service in fast-paced environments.
Overview
13
13
years of professional experience
Education
High School Diploma -
No Degree - Social Communications
Universidad Catolica Santo Domingo
Santo Domingo, DRBachelor of Arts - Actor
Adriana Barraza Acting School
Miami, FL12.2024
Work History
Server
Asiatiko Robata Bar
10.2021 - Current
- Assisted team members in maintaining cleanliness and organization of tables and dining area.
- Learned menu items and daily specials to effectively communicate with guests.
- Handled cash transactions accurately and efficiently during busy shifts.
- Supported kitchen staff by delivering food orders promptly to tables.
- Adapted quickly to changing priorities and guest requests during peak hours.
- Collaborated with colleagues to ensure seamless service flow throughout restaurant operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided excellent customer service in fast-paced dining environment.
Assistant
Kind Care Pediatric
06.2020 - 12.2025
- Assisted healthcare professionals in executing patient care protocols and procedures.
- Supported scheduling and coordination of patient appointments to optimize workflow efficiency.
- Maintained accurate patient records using electronic health record (EHR) systems for compliance.
- Communicated effectively with patients and families to address inquiries and provide guidance.
- Implemented improvements in administrative processes to enhance service delivery quality.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Greeted guests in with friendliness and professionalism.
Server
Zuppa Restaurant And Lounge
01.2021 - 06.2025
- Maintained knowledge of health and safety regulations within food service industry.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Debt Collection Specialist
Fortiva Financial
10.2018 - 04.2019
- Managed inbound and outbound calls to resolve outstanding debts efficiently.
- Documented collection activities in compliance with regulatory guidelines and company policies.
- Collaborated with team members to develop strategies for improving collection rates.
- Analyzed customer accounts to identify patterns and recommend tailored payment solutions.
- Provided support in dispute resolution, ensuring clear communication between parties involved.
- Monitored account statuses and followed up on overdue payments to maintain cash flow consistency.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing complex account issues that led to successful recoveries.
- Evaluated debtor financial situations, offering customized payment plans based on individual circumstances, ultimately improving repayment rates.
Official Representative
Santa Cruz Bank
01.2016 - 05.2017
- Facilitated customer inquiries to ensure accurate account information and resolve issues efficiently.
- Assisted in processing loan applications, ensuring compliance with bank policies and procedures.
- Collaborated with team members to enhance customer service strategies and improve client satisfaction.
- Monitored daily transactions for accuracy and compliance, addressing discrepancies promptly.
- Trained new staff on banking protocols and customer service standards to maintain operational consistency.
- Developed educational materials for clients regarding banking products and services, enhancing awareness and utilization.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Served as a liaison between departments, fostering open communication channels to facilitate collaboration on shared initiatives.
- Provided exceptional customer service, resulting in high levels of client retention and loyalty.
- Conducted regular performance reviews for staff members, offering constructive feedback and guidance for professional growth.
- Supported the implementation of new technology systems, streamlining daily operations for increased productivity.
Official Negotiations
Promerica Bank
04.2013 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
- Quality control
- Performance improvement
- Guest relations management
- Point of sale operation
- Relationship management
- Front-of-house display creation
- Multitasking and organization
- Point of sale (POS) system operations
- Effective customer upselling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Asiatiko Robata Bar
10.2021 - Current
Server
Zuppa Restaurant And Lounge
01.2021 - 06.2025
Assistant
Kind Care Pediatric
06.2020 - 12.2025
Debt Collection Specialist
Fortiva Financial
10.2018 - 04.2019
Official Representative
Santa Cruz Bank
01.2016 - 05.2017
Official Negotiations
Promerica Bank
04.2013 - 01.2016
High School Diploma -
No Degree - Social Communications
Universidad Catolica Santo Domingo
Bachelor of Arts - Actor
Adriana Barraza Acting School