Erick Ford
Lee's Summit
Summary
Detail-oriented professional with experience in education and retail. Known for exceptional verbal and written communication skills, along with strong customer service and complex problem-solving abilities. Committed to fostering positive relationships and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Educational Services
Lee's Summit, MO
10.2025 - Current
- Implemented lesson plans to effectively engage students in diverse learning environments.
- Adapt research materials to accommodate various learning styles and abilities.
- Collaborated with permanent teachers to ensure continuity of educational standards.
- Kept accurate and current records and assignment sheets to maintain file compliance.
Sales Associate
Home Depot
Lee's Summit
02.2022 - 03.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained organized merchandise displays, improving visibility of promotions and seasonal items.
- Collaborated with team members to achieve daily targets and improve customer satisfaction scores.
- Conducted inventory checks regularly, supporting stock management and loss prevention initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Resolved customer inquiries and complaints promptly, contributing to positive store reputation.
Education
Bachelor of Science - Education
University of Central Missouri
Warrensburg, MO03-2025
Associate of Science - Educational Technologies
Metropolitan Community College
Kansas City, MO05-2022
Skills
- Adaptable
- Relationship building and management
- Verbal and written communication
- Group and individual instruction
- Group instruction
- Complex Problem-solving
- Safety awareness
- Customer service
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Organizational skills
Certification
- Licensed Substitute professional - 2025-2027
Timeline
Substitute Teacher, K-12
Kelly Educational Services
10.2025 - Current
Sales Associate
Home Depot
02.2022 - 03.2025
Bachelor of Science - Education
University of Central Missouri
Associate of Science - Educational Technologies
Metropolitan Community College