Summary
Overview
Work History
Education
Skills
Timeline
Generic

Erick Fragoso

Terrell,TX

Summary

Talented leader offering over 9 years of experience in preparing and serving diverse foods. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Experienced Restaurant Management bringing demonstrated success in developing and motivating strong restaurant teams to assist 170 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with experience leading multi-million dollar restaurants as well as banquet and catering operations at award-winning restaurants around country. Driven to raise standards for fine dining and all aspects of guest relations. Restaurant/General Manager with eight years in restaurants and catering. Strong career progression in casual dining. Highly dedicated to career growth. Capable restaurant employee knowledgeable about bar operations practices and bringing natural leadership and top-notch planning abilities. Focused on profit maximization through improved cost controls and strategic promotions. Talents include building strong teams and training employees in customer service and sales. Driven Bar Manager focused on maximizing revenue and productivity. Open and clear communicator with disciplined and forward-thinking approach. Versatile Bar Manager adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver. Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.

Overview

10
10
years of professional experience

Work History

Mixologist

Tulum
03.2022 - 12.2023
  • Prepared classic, modern, and unique cocktails for each customer.
  • Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
  • Received cash, made change, and issued receipts.
  • Input orders into system at point of sale and created guest checks.
  • Developed creative bar menus and drink recipes by researching emerging industry trends.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Assisted with inventorying beverage stock and bar supplies.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Bartender

Mi Cocina
09.2021 - 03.2022
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

Bartender

Gleneagles Country Club
10.2020 - 02.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed strict recipes and drink measurements to minimize product used.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.

Restaurant Manager

Rio Lerma
06.2020 - 10.2020
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained and supervised staff.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Achieved highest employee retention rate in region.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Lead Bartender

Rio Lerma
04.2019 - 03.2020
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Set up glassware, liquor and other necessary supplies for special events.

Bartender

Savor
04.2018 - 03.2019
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Set up bar for operation, obtained cash bank and stocked service bar.

Server

Rio Lerma
11.2014 - 11.2016
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Restaurant Manager

Dos Aces
04.2014 - 10.2014
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Prepared for and executed new menu implementations.
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Carefully interviewed, selected, trained and supervised staff.
  • Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Achieved highest employee retention rate in region.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Interacted positively with customers while promoting hotel facilities and services.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.

Education

High School Diploma -

Terrell High School
Terrell, TX
5 2013

Associate of Arts - Liberal Arts And General Studies

Trinity Valley Community College
Terrell, TX
4 2015

Associate Degree in EPC - Electrical Power And Controls (EPC)

Texas State Technical College - Waco
Waco, TX
9 2016

Skills

  • Recipes and menu planning
  • Recruitment
  • Operations management
  • Natural leader
  • Staff Scheduling
  • Performance improvement
  • Inventory Coordination
  • Drink Preparation

Timeline

Mixologist

Tulum
03.2022 - 12.2023

Bartender

Mi Cocina
09.2021 - 03.2022

Bartender

Gleneagles Country Club
10.2020 - 02.2021

Restaurant Manager

Rio Lerma
06.2020 - 10.2020

Lead Bartender

Rio Lerma
04.2019 - 03.2020

Bartender

Savor
04.2018 - 03.2019

Server

Rio Lerma
11.2014 - 11.2016

Restaurant Manager

Dos Aces
04.2014 - 10.2014

High School Diploma -

Terrell High School

Associate of Arts - Liberal Arts And General Studies

Trinity Valley Community College

Associate Degree in EPC - Electrical Power And Controls (EPC)

Texas State Technical College - Waco

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Erick Fragoso