HEIDY CARABALLO
New York,NY
Summary
Detailed oriented and dependable administrative professional with a strong work ethic and the ability to work independently or collaboratively in team environments. Known for adaptability, reliability, and a commitment to support organizational goals while delivering high quality results.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
Red Oak -West Side Federation for Senior and Supportive Housing, Inc.
05.2024 - Current
- - Perform daily administrative duties including scheduling, managing correspondence, and maintaining organized filing systems.
- -Collaborate with internal departments and external stakeholders on administrative initiative and data requests.
- - Support management with document preparation, meeting coordination, and report generation.
- - Serve as the first point of contact for clients and visitors, ensuring a professional and welcoming environment.
- - Maintain inventory of office supplies and assist with operational needs.
ASSISTANT MANAGER
Abercrombie & Fitch
04.2018 - 04.2024
- - Resolved customer complaints and handled refunds and returns to promote satisfaction.
- - Interviewed potential job candidates and made hiring recommendations to general manager.
- - Communicated with clients to address questions, concerns, and needs and provided quality customer service.
- - Tracked store inventories and replenished products according to demand.
- - Reported customer and employee accidents, injuries, and concerns for supervisor review.
- - Administered annual operations and capital budget to facilitate profitability.
- - Developed existing team into high productivity, results-oriented unit through creative initiatives.
- - Conducted monthly meetings to create business plans to drive successful monthly business.
- - Developed training modules and documentation to train staff.
Education
BACHELOR OF BUSINESS ADMINISTRATION - HUMAN RESOURCES
York College
NYHIGH SCHOOL DIPLOMA - undefined
Manhattan Bridges High School
New York, NYSkills
- - Microsoft Excel, PowerPoint, Word
- - Sales Monitoring
- - Shrinkage Prevention
- - Accounts Payable and Accounts Receivable
Languages
- English (Fluent)
- Spanish (Bilingual)
Timeline
ADMINISTRATIVE ASSISTANT
Red Oak -West Side Federation for Senior and Supportive Housing, Inc.
05.2024 - Current
ASSISTANT MANAGER
Abercrombie & Fitch
04.2018 - 04.2024
BACHELOR OF BUSINESS ADMINISTRATION - HUMAN RESOURCES
York College
HIGH SCHOOL DIPLOMA - undefined
Manhattan Bridges High School