Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erick Garcia

Inglewood,CA

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.


Enterprising Sales Person successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

18
18
years of professional experience

Work History

Branch Manager

ABC Supply Co. Inc.
04.2018 - 03.2023
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Complied with regulatory guidelines and requirements.
  • Examined customer loan applications for loan approvals and denials.

Service Delivery Manager

ABC Supply Co. Inc.
05.2010 - 03.2018
  • Enhanced service delivery by developing and implementing efficient processes.
  • Streamlined operations for improved customer satisfaction and retention rates.
  • Reduced turnaround time with effective resource allocation and task prioritization.
  • Improved service quality, addressing client concerns promptly and professionally.
  • Ensured regulatory compliance throughout all aspects of operations, minimizing potential risks.
  • Facilitated completion of deliveries and verified documentation.

Inside Sales Representative

ABC Supply Co. Inc.
01.2006 - 04.2010
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
  • Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

Delivery Driver

ABC Supply Co. Inc.
11.2004 - 02.2006
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.

Education

High School Diploma -

Susan Miller Dorsey Senior High School
Los Angeles, CA

Branch Manager Training - Branch Operation Training On All Aspects

ABC Supply University
Beloit, WI
2018

Skills

  • Branch Operations Management
  • Budgeting and Forecasting
  • Sales Development
  • Strategic Planning
  • Market Research
  • Customer Relationships
  • Staff Training
  • Decision-Making
  • Excellent Work Ethic
  • Problem Solving
  • Risk Management

Languages

Spanish
Native or Bilingual

Timeline

Branch Manager

ABC Supply Co. Inc.
04.2018 - 03.2023

Service Delivery Manager

ABC Supply Co. Inc.
05.2010 - 03.2018

Inside Sales Representative

ABC Supply Co. Inc.
01.2006 - 04.2010

Delivery Driver

ABC Supply Co. Inc.
11.2004 - 02.2006

High School Diploma -

Susan Miller Dorsey Senior High School

Branch Manager Training - Branch Operation Training On All Aspects

ABC Supply University

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Erick Garcia