Erick Garcia
McKinney,TX
Summary
Dynamic Client Operations Associate with a proven track record at Vivid Seats, excelling in handling complaints and inquiries while ensuring timely order fulfillment. Adept in data entry and critical thinking, I consistently enhance customer satisfaction and streamline processes, demonstrating a strong commitment to team success and operational excellence.
Overview
8
8
years of professional experience
Work History
Client Operations Associate
Vivid Seats
Coppell, TX
02.2024 - Current
- Establish and maintain business relationships with new and existing sellers and marketplaces.
- Communicated externally via phone and email, ensuring timely responses.
- Troubleshoot technical issues related to order processing and data exchange.
- Monitor queues to guarantee the timely fulfillment of all sales and ticket accuracy.
- Coordinate with various departments to resolve customer inquiries and complaints.
- Assist with training new employees on same-day fulfillment processes and troubleshooting skills.
- Provide support to existing staff on various tasks and duties.
Order Fulfillment Associate
Vivid Seats
Coppell, TX
05.2023 - 02.2024
- Tracked data related to customer interactions, such as average response time, and resolution rate, for management review.
- Assisted in resolving escalated issues from customers or other team members.
- Documented all customer information, communications, and transactions accurately in our database systems.
- Processed orders, forms, applications, and requests.
- Ensured that all customer service queries were answered promptly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Front Desk Agent
Fairfield Inn And Suites Marriott
McKinney, TX
12.2021 - 04.2023
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Responded to inquiries and room requests made online, by phone and via email.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Coordinated with internal departments to handle wide range of guest needs.
Moving Coordinator
All My Sons Moving & Storage
Carrollton, TX
06.2021 - 12.2021
- Created production schedules, managed resources and oversaw deadlines to complete duties promptly.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed quality control and maintained high level of customer satisfaction.
- Maintained KPI's according to company standards
Guest Service Agent
Drury Inn & Suites
Frisco, TX
10.2019 - 06.2021
- Responded to guests, including email, telephone and in-person inquiries.
- Managed guest check-in and check-out procedures, reservations and payments.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
Customer Service Representative
Ambit Energy
Plano, TX
05.2017 - 09.2019
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Education
Bachelor of Science - Business
University of North Texas
Denton, TX05-2025
Associate of Arts - Business
Collin County Community College District
McKinney, TX05.2023
Skills
- Complaint handling and inquiry resolution
- Financial recordkeeping
- Merchandise quality assurance
- Delegation and supervision
- Performance reporting and analysis
- Microsoft Office expertise
- MS Excel Proficiency
- Team building and motivation
- Critical thinking skills
- Adaptability to change
- Problem-solving abilities
- Employee training and development
- Attention to detail
- Data entry proficiency
- Team leadership skills
- Account management strategies
- Account updates management
- Goal-oriented approach
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Client Operations Associate
Vivid Seats
02.2024 - Current
Order Fulfillment Associate
Vivid Seats
05.2023 - 02.2024
Front Desk Agent
Fairfield Inn And Suites Marriott
12.2021 - 04.2023
Moving Coordinator
All My Sons Moving & Storage
06.2021 - 12.2021
Guest Service Agent
Drury Inn & Suites
10.2019 - 06.2021
Customer Service Representative
Ambit Energy
05.2017 - 09.2019
Bachelor of Science - Business
University of North Texas
Associate of Arts - Business
Collin County Community College District
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