Erick Gomez

• Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
• Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
• Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
• Conducted regular evaluations of team performance, providing constructive feedback and tailored coaching for continued development.
• Streamlined communication channels for increased efficiency and better overall customer satisfaction.
• Collaborated with cross-functional teams to optimize service offerings and drive business growth.
• Implemented best practices for issue resolution, minimizing response time while maximizing client satisfaction.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

● Customer Service / Greet Drivers Input data in EWM system S4

● Track shipments via email ETAs Keep close contact with dispatch teams

● Update Loading Schedules daily Filter loads once completed Ensure data accuracy

● Report any discrepancies directly to supervisor

• Processed outbound shipments, ensuring timely dispatch and compliance with company standards.
• Utilized warehouse management systems to track order fulfillment and shipment status.
• Communicated effectively with logistics teams to streamline delivery schedules and resolve issues.
• Maintained a clean and organized workspace, adhering to safety protocols consistently.
• Supported team members during peak periods, demonstrating flexibility and teamwork skills.
• Prepared and processed necessary documentation for customs clearance when handling international shipments.

• Operated forklifts to transport materials efficiently across warehouse facilities.
• Conducted regular safety checks on equipment to ensure compliance with safety regulations.
• Assisted in inventory management by accurately tracking stock levels and locations.
• Coordinated with team members to streamline loading and unloading processes.

● Move trailers in and out the loading dock for loading and unloading. Also transload merchandise either from trailer to trailer or flat bed to step deck.

● Load and unload heavy machinery onto flat beds, step decks, and dry vans.

• Managed inventory control processes to ensure accurate parts availability and timely distribution.
• Operated specialized tools and equipment for parts assembly and maintenance tasks.
• Collaborated with maintenance teams to diagnose and resolve mechanical issues efficiently.
• Trained new personnel on safety protocols, operational procedures, and equipment usage.
• ● Assist drivers with any repairs needed with trucks and trailers. Ensure all technicians have work and are completed on their ECT time frame. Ensure the shop is clean and secure for shop personnel and drivers. Overall make sure the shop runs according to rules and regulation and work is performed to D.O.T. standards for delivery. Open and close repair orders and invoice for vendor repairs. Attend meetings twice a day with other CR England locations regarding units that are going to be assigned to new drivers. Keep an accurate inventory count of all the parts in inventory and arrange them in order. Record and create any purchase orders from any of the dealers for tractors and trailers that need repairs.

• Implemented best practices for material handling, reducing damage during transportation.
• Trained new operators on safe forklift operation and warehouse protocols.
• Monitored equipment performance, identifying issues and facilitating timely repairs.
• Maintained organized work areas, enhancing overall operational efficiency within the warehouse.
• Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.

● Move trailers in and out the loading dock for loading and unloading. Also transload merchandise either from trailer to trailer or flat bed to step deck.

● Load and unload heavy machinery onto flat beds, stepdecks, and dry vans.

• Operated forklifts to transport materials efficiently within warehouse environment.
• Conducted routine safety inspections on equipment to ensure operational compliance.
• Collaborated with team members to optimize loading and unloading processes.
• Trained new operators on equipment handling and safety protocols.
• ● Move trailers in and out the loading dock for loading and unloading. Also transload merchandise either from trailer to trailer or flat bed to step deck and keep an inventory of all trailers that are damaged and which trailers were emptied upon unloading so they could be picked up by their proper carriers.

• Managed inventory levels to ensure timely availability of parts and materials.
• Conducted thorough inspections of incoming parts for quality assurance and compliance.
• Collaborated with procurement team to streamline ordering processes and reduce lead times.
• Trained new technicians on equipment usage, safety protocols, and technical procedures.
• Receive parts and order parts for drivers and mechanics and have inventory control in the parts department. Repair and maintain all equipment to meet minimum standards to the company and D.O.T. Regulations.
• Coordinated with cross-functional teams to resolve parts-related issues promptly and effectively.
• Assisted with the training of new Parts Technicians, sharing knowledge and best practices for efficient operations.
• Reduced downtime in the repair shop by maintaining accurate stock levels of essential parts.
• Assisted in annual budget planning by providing insights into past trends and forecasts for future part requirements based on industry data.
• Established strong relationships with suppliers, fostering a reliable network for timely delivery of orders.

• Entered high volumes of data into spreadsheets and databases with accuracy and attention to detail.
• Managed electronic filing systems to ensure organized access to critical documents and information.
• Reviewed and verified data for discrepancies, ensuring compliance with company standards.
• Collaborated with team members to streamline data entry processes and improve overall efficiency.
• Receive and input information into the systemso it can be properly shipped out according to its proper destination.
• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.

• Assisted customers with product selection, ensuring accurate identification of parts and accessories.
• Managed inventory levels, utilizing point-of-sale systems to track stock and reduce discrepancies.
• Provided exceptional customer service, resolving issues and enhancing overall shopping experience.
• Trained new associates on product knowledge and sales techniques to improve team performance.
• Leveraged automotive knowledge to recommend solutions that met customer needs effectively and efficiently.
• Conducted regular audits of merchandise displays, ensuring compliance with company standards for presentation.
• Collaborated with management to develop promotional strategies that increased sales during peak seasons.

• Assisted drivers in loading and unloading delivery vehicles efficiently.
• Coordinated schedules to ensure timely deliveries and optimal route planning.
• Maintained accurate records of delivered items for inventory management.
• Communicated with customers regarding delivery status and resolved issues promptly.
• Supported implementation of safety protocols during transport operations.
• Monitored vehicle condition, reporting maintenance needs to enhance reliability.
• Continuously adapted to changes in routes or schedules due to unforeseen circumstances, ensuring minimal disruption in service levels.
• Maintained safety standards while assisting driver in maneuvering the vehicle through difficult routes or tight spaces.

• Coordinated timely delivery of food and beverages to various locations within venue.
• Assisted in maintaining cleanliness and organization of service areas to enhance efficiency.
• Supported senior staff by preparing orders and ensuring accurate presentation of items.
• Trained new runners on operational procedures and safety protocols for optimal performance.

● Run errands for the company and deliver hot shot merchandise that needed to be delivered to other companies.

● Work and assist the broker with any hazmat and bond documents that needed to be completed and deliver documents to the Colombia Solidarity Bridge and World Trade Bridge as well.