Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erick Gonzalez

Trenton,NJ

Summary

Driven Outbound Lead at Fellowship, I enhanced team morale and customer loyalty through expert coaching and relationship-building. Skilled in CRM and objection handling, I spearheaded quality control and efficient order fulfillment, significantly improving operational smoothness and sales team collaboration. My approach blends strong problem-solving with a positive attitude, driving results and team success. Experienced Commercial Engineering with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Friendly Sales Advisor knowledgeable about Windsor Institute products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 1 years in Windsor Institute.

Overview

2
2
years of professional experience

Work History

Outbound Lead(Picking-Labeling-Shipping)

Fellowship
04.2022 - 04.2024
  • Elevated employee morale by providing ongoing coaching, support, and recognition for outstanding performance.
  • Trained new hires on company procedures, products, and best practices for successful outbound calling.
  • Established rapport with potential clients, resulting in increased customer satisfaction and loyalty.
  • Implemented quality control measures to ensure consistency in messaging and approach across the outbound team.
  • Ensured timely order fulfillment by accurately picking and staging products according to pick sheets.
  • Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
  • Experience to operate: Turret truck,cherry picker,electric pallet jack, forklift, stand up forklift.

Education

High School Diploma -

Technical University of Machala
Ecuador,Ec
09.2019

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Shipping and receiving
  • Forklift Operation

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Outbound Lead(Picking-Labeling-Shipping)

Fellowship
04.2022 - 04.2024

High School Diploma -

Technical University of Machala
Erick Gonzalez