Erick Gonzalez
Kissimmee,FL
Summary
Motivated and versatile professional with experience in retail, fitness, and customer service environments. Proven ability to adapt to diverse roles, including cashiering, stocking, loading, front desk operations, sales, and team leadership. Skilled in providing exceptional customer service, driving brand awareness, supporting daily operations, and maintaining a clean, organized, and welcoming environment. Demonstrated leadership potential through management training, staff coordination, and goal-driven performance in both team-based and independent roles. Passionate about helping others, promoting health and wellness, and contributing to a positive team culture.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Crunch Fitness
Kissimmee, Florida
04.2024 - 08.2025
- Participated in comprehensive leadership training focused on club operations, member engagement, staff management, and sales performance
- Assisted the General Manager with daily operations, including staffing, scheduling, inventory management, and facility upkeep
- Developed and coached front desk, sales, and fitness staff to ensure high performance, accountability, and exceptional customer service
- Supported membership sales efforts by conducting tours, promoting services, and following up with prospects to meet monthly goals.
- Ensured compliance with company policies, safety standards, and cleanliness protocols to maintain a safe and welcoming environment
- Analyzed performance metrics and helped implement strategies to improve member retention, club profitability, and overall team efficiency
Brand Ambassador
Crunch Fitness
Kissimmee, Florida
08.2023 - 04.2024
- Promoted the Crunch Fitness brand through community outreach, social media engagement, and on-site marketing events
- Acted as the face of the club, creating positive first impressions and building strong relationships with potential and current members
- Conducted gym tours, shared information about membership options and services, and encouraged sign-ups to help meet sales goals
- Collaborated with the sales and marketing teams to execute local campaigns, boost brand visibility, and increase membership leads
- Represented Crunch at local events, schools, and businesses to raise awareness and drive traffic to the gym
- Maintained a strong understanding of Crunch’s offerings and values to authentically represent the brand in all interactions
Front Desk Associate
Crunch Fitness
Kissimmee, Florida
03.2023 - 08.2023
- Welcomed members and guests with a friendly, professional demeanor to ensure a positive first impression and excellent customer experience
- Managed check-ins, membership inquiries, and account updates using club management software
- Handled phone calls, scheduled appointments, and provided accurate information about club services, amenities, and promotions
- Maintained cleanliness and organization of the front desk, lobby, and common areas to uphold Crunch’s brand standards
- Assisted with membership sales by giving tours, promoting specials, and supporting lead generation efforts
- Resolved member concerns and escalated issues when needed, ensuring prompt and effective solutions
- Supported team operations by helping with light cleaning, stocking retail items, and communicating effectively with all departments
Lowes cashier/Stocker/Loader
Lowes Home Improvment
Kissimmee, Florida
08.2022 - 04.2023
- Operated point-of-sale (POS) systems to process customer purchases, returns, and exchanges accurately and efficiently
- Delivered excellent customer service by assisting with product inquiries, resolving issues, and ensuring a smooth checkout experience
- Stocked shelves and maintained merchandise displays to ensure product availability and store cleanliness
- Received, unloaded, and organized freight shipments, using safety protocols and proper equipment to move heavy items
- Supported team operations by cross-training in multiple departments and maintaining a clean, safe, and organized work environment
- Assisted customers with loading large or heavy purchases into their vehicles, demonstrating a strong focus on customer satisfaction and safety
Education
High School Diploma -
Valencia College
Orlando, FL01-2030
Skills
- Customer service
- Team building
- Sales strategies
- Performance analysis
- Staff training
- Policy enforcement
- Inventory management
- Microsoft office expertise
- Verbal and written communication
- Time management
- Negotiation
- Employee performance evaluation
- Problem-solving
- Employee supervision
- Multitasking and organization
- Team motivation
- Decision-making
- Task delegation
- Sales reporting
Languages
Spanish
Full Professional
Certification
- Drivers License
Timeline
Assistant Manager
Crunch Fitness
04.2024 - 08.2025
Brand Ambassador
Crunch Fitness
08.2023 - 04.2024
Front Desk Associate
Crunch Fitness
03.2023 - 08.2023
Lowes cashier/Stocker/Loader
Lowes Home Improvment
08.2022 - 04.2023
High School Diploma -
Valencia College
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